Question Re: Contacting EBay about a failed message in Member To Member Support DO NOT DELETE

Contacting EBay about a failed message

peterloder — Sat, 01 Feb 2020 10:57:07 GMT

If Qs & As do not cover something, and the contact us 'phone icon leads nowhere, how might I contact EBay?

An item has not been collected and the Buyer has asked if it is still available. However, a direct reply to that leads to an (message out of date) message and my trying 'Contact Buyer' gets either the (Oops, try later) response or a simple exclamation mark in a circle.

Any help appreciated - this is a cement mixer waiting for collection!

Thank you for reading this, Derek

Re: Contacting EBay about a failed message

tressygirl — Sat, 01 Feb 2020 11:04:28 GMT

Hello Derek,

Is this the same buyer who bought the item on 2nd December? There does seem to be a glitch with the system concerning messages others are reporting this too. All I can suggest here, is to perhaps switch devices? ebay apps have glitches galore, so if using try switching to a laptop / PC / browser, but not IE see if the message will show as ' successfully sent there'.

If this is a new buyer asking if the item was purchased or still for sale? You would have to relist it for them to buy, you are too late to open an unpaid item case to get your seller fee back, you are allowed 32 days from point of sale to open this case.

Re: Contacting EBay about a failed message

peterloder — Sat, 01 Feb 2020 16:14:48 GMT

Unless Ebay's problem was fixed just a few moments ago, this suggestion (though I can see it as helpful) didn't work, nor all the usual tips like clearing history and cache and rebooting.
What seems to have worked was Contacting buyer, ticking Not about an item ... and my message floated off.
Anyway, thank you tressygirl for a very prompt reply.
BTW, I also searched the internet for 'Ebay error messages' and the one at the top was from rover: "Find great deals on eBay for error messages . Shop with confidence." I wonder what sum their error reporting system would fetch?
Anyway, with best wishes, Derek