https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Return-information-has-disappeared/qaa-p/6483726#M1021951 <P>Do you mean your case details?&nbsp; Are they not there in the Resolution Centre?&nbsp; How long ago did you open the case?&nbsp; It gives the seller 8 days to resolve the matter after that if you do not escalate on days 9 - 21&nbsp; &nbsp;the case closes.</P> <P>&nbsp;</P> <P>Or it&nbsp; may just be a glitch,&nbsp; especially if you are using the useless ebay app,&nbsp; that's full of glitches,&nbsp; may just be a case of ....&nbsp; &nbsp;please try again later or switch to the more&nbsp; reliable laptop / PC / browser,&nbsp; but not IE.</P> Sun, 26 Jan 2020 06:19:43 GMT tressygirl 2020-01-26T06:19:43Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Return-information-has-disappeared/qaq-p/6483715 Sun, 26 Jan 2020 03:18:29 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Return-information-has-disappeared/qaq-p/6483715 richyad76 2020-01-26T03:18:29Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Return-information-has-disappeared/qaa-p/6483726#M1021951 <P>Do you mean your case details?&nbsp; Are they not there in the Resolution Centre?&nbsp; How long ago did you open the case?&nbsp; It gives the seller 8 days to resolve the matter after that if you do not escalate on days 9 - 21&nbsp; &nbsp;the case closes.</P> <P>&nbsp;</P> <P>Or it&nbsp; may just be a glitch,&nbsp; especially if you are using the useless ebay app,&nbsp; that's full of glitches,&nbsp; may just be a case of ....&nbsp; &nbsp;please try again later or switch to the more&nbsp; reliable laptop / PC / browser,&nbsp; but not IE.</P> Sun, 26 Jan 2020 06:19:43 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Return-information-has-disappeared/qaa-p/6483726#M1021951 tressygirl 2020-01-26T06:19:43Z