Question Re: Please advise - what does PUOD mean on a returns requ... in Member To Member Support DO NOT DELETE

Please advise - what does PUOD mean on a returns request?

coolie13 — Sun, 19 Jan 2020 14:57:58 GMT

I've currently got a buyer who refuses to engage with me or explain their reason for starting the process of requesting a full refund on a make up bag they bought a week ago. They have gone straight to Ebay with this and not made any contact with me at all and are not responding to my contact with them to ask what they feel is wrong with their purchase, The reason they've put on their returns request is PUOD - I'm not familiar with this ?abbreviation - can anyone help me? Many thanks.

Re: Please advise - what does PUOD mean on a returns requ...

corred — Sun, 19 Jan 2020 15:00:00 GMT

I'm guessing they cannot type & mean SNAD

Re: Please advise - what does PUOD mean on a returns requ...

coolie13 — Sun, 19 Jan 2020 15:09:56 GMT

Ok thanks - but what does SNAD mean? I’ve not had that quoted to me before either!

Re: Please advise - what does PUOD mean on a returns requ...

captain*obvious — Sun, 19 Jan 2020 15:14:33 GMT

SNAD means significantly not as described.

Re: Please advise - what does PUOD mean on a returns requ...

tressygirl — Sun, 19 Jan 2020 15:26:22 GMT

Just to add to your book of knowledge on eBay's speak, and in case you get a case for INR , that is... Item Not Received!

This completes the lesson for the day!

Re: Please advise - what does PUOD mean on a returns requ...

coolie13 — Sun, 19 Jan 2020 15:29:08 GMT

Ah - I see. Well that definitely won’t apply as it’s exactly as described and the photos illustrate that along with the measurements I took. The buyer offered me 2 pounds over my auction start price, so obviously I accepted straight away without any hesitation! I’m guessing the buyer is just someone who just changed their mind and is trying it on now as they’re not engaging with me at all - might have to get the Ebay police on to it......

Re: Please advise - what does PUOD mean on a returns requ...

coolie13 — Sun, 19 Jan 2020 15:31:00 GMT

I won’t do anything until it’s been returned anyway - I’m not used to this kerfuffle - I’ve been quite lucky over the years.....

Re: Please advise - what does PUOD mean on a returns request?

coolie13 — Sun, 19 Jan 2020 15:46:47 GMT

The buyer has actually put PUDO as their reason - presume this is still an unfamiliar abbreviation to everyone?

Re: Please advise - what does PUOD mean on a returns requ...

papso22 — Sun, 19 Jan 2020 16:06:04 GMT

It doesn't matter if you think it was described correctly or not. If the buyer says it's not, then you have to send a returns label and refund on return. Anything else and you get a defect, no fee credit, and may not get the item back.

Re: Please advise - what does PUOD mean on a returns requ...

coolie13 — Sun, 19 Jan 2020 16:11:58 GMT

Thank you papso22 - so the buyer is always right and the seller always wrong regardless of the facts or truth? I know the buyer always seems to have the upper hand, but as the buyer in this case is not even prepared to engage with me and is using abbreviations that nobody here seems to have heard of, I’m just wondering where I stand....

Re: Please advise - what does PUOD mean on a returns requ...

papso22 — Sun, 19 Jan 2020 17:28:52 GMT

There are some instances where it is worth getting on to eBay CS rather than just accept the inevitable, this is not one of those. Buyer's don't have to engage or explain themselves, they just have to open a case.

Re: Please advise - what does PUOD mean on a returns request?

*vyolla* — Sun, 19 Jan 2020 17:46:43 GMT

Are they in the UK or US?

That abbreviation is for pick up drop off service.

Re: Please advise - what does PUOD mean on a returns requ...

arkwebus — Sun, 19 Jan 2020 17:50:14 GMT

If you google PUDO you will find a September eBay link though I am none the wiser!

Please accept what @papso22 [and no doubt others] say. If a buyer "feels" that the item is not what was on the listing [and whether it is or not] then s/he opens a "SNAD" case in the resolution centre. The seller then sends a post paid label through the case for the buyer to return and when that happens refunds in full. The seller gets a fee credit too.

The buyer does not need to contact the seller as they will - no doubt - just argue "it is - it isn't" interminably.

The seller must deal with the case by issuing the label within 8 days [musch earlier is better]. If that doesn't happen then the buyer can escalate the case and - this is where the horror comes in - eBay may simply refund without the need to return the item and the seller gets an account defect.

No one says it is particularly fair on sellers but at least there is the opportunity to get the item back and it is within the voluminous rules of eBay!

If they do not open a case however do not refund. It may seem silly but if sellers refund without a case they are given a defect

@coolie13

Re: Please advise - what does PUOD mean on a returns requ...

thedemon2014 — Sun, 19 Jan 2020 18:01:56 GMT

I am not sure but it is possible the buyer meant to say "Proof Of Delivery", and has mis-spelled the abbreviation.