https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Refund/qaa-p/6478502#M1020436 <P>Ask&nbsp; your buyer to open the relevant case in the Resolution Centre links at bottom of most pages.</P> <P>&nbsp;</P> <P>You then fully refund through those case details,&nbsp; and within 8 days.&nbsp; That way your seller fee is refunded,&nbsp; and no defect for your account.</P> <P>&nbsp;</P> <P>If the item was daulty,&nbsp; not as described,&nbsp; you have to pay for that fully tracked return postage to get your item back first before refunding.</P> Sat, 18 Jan 2020 05:45:07 GMT tressygirl 2020-01-18T05:45:07Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Refund/qaq-p/6478496 I have had to cancel an order and need to refund the buyers money but can’t see any option to do so through eBay. How do I do a refund? Sat, 18 Jan 2020 03:57:17 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Refund/qaq-p/6478496 jesta993 2020-01-18T03:57:17Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Refund/qaa-p/6478502#M1020436 <P>Ask&nbsp; your buyer to open the relevant case in the Resolution Centre links at bottom of most pages.</P> <P>&nbsp;</P> <P>You then fully refund through those case details,&nbsp; and within 8 days.&nbsp; That way your seller fee is refunded,&nbsp; and no defect for your account.</P> <P>&nbsp;</P> <P>If the item was daulty,&nbsp; not as described,&nbsp; you have to pay for that fully tracked return postage to get your item back first before refunding.</P> Sat, 18 Jan 2020 05:45:07 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Refund/qaa-p/6478502#M1020436 tressygirl 2020-01-18T05:45:07Z