Question Re: resolution center is a joke in Member To Member Support DO NOT DELETE

resolution center is a joke

shamusst200 — Fri, 17 Jan 2020 15:23:04 GMT

this resolution center is a complete joke. they want you to resolve the issue yourself with the seller and it all to be ammicable and for you to be patient and then because you've been too patient they say they can't help. it's obvious i haven't recieved my item and the tracking details tell you i haven't. Absolute joke

Re: resolution center is a joke

plpmr — Fri, 17 Jan 2020 15:25:42 GMT

Open not received case and on day 9 escalate it to eBay = full refund.

so what went wrong?

Re: resolution center is a joke

shamusst200 — Fri, 17 Jan 2020 15:28:18 GMT

i spent too long trying to get the seller to help and now ebay say its too late for them to settle. paypal can't help either as they allow even less time to help with a dispute

Re: resolution center is a joke

temperate_porcine — Fri, 17 Jan 2020 15:29:40 GMT

PayPal allow 180 days to open a dispute.

Re: resolution center is a joke

captain*obvious — Fri, 17 Jan 2020 15:31:36 GMT

Sign into PayPal, click on the payment, open an item not received/as described dispute as applicable.

Not getting a refund from eBay isn't where the story ends.

Re: resolution center is a joke

shamusst200 — Fri, 17 Jan 2020 15:40:33 GMT

sorry, i misread. it says i can choose to escalate the claim within 20 days of opening a dispute with paypal. Just need to open a dispute now

Re: resolution center is a joke

plum993 — Fri, 17 Jan 2020 15:40:36 GMT

All disputes need to be escalated to a claim,otherwise they time out and you void the ability to get a refund as they assume you have sorted the issues and no longer wish to proceed.

Pay pal case need escalating within 20 days of opening if no resolve
Ebay case you escalate to ebay after 8 days,available on day 9 and ebay take over any applicable refunds

Re: resolution center is a joke

shamusst200 — Fri, 17 Jan 2020 15:45:44 GMT

the guy i purchased from on ebay was apparently on holiday for 2 weeks after posting my item and we were in discussions then for a few weeks ( my fault, i shouldn't have been so tolerant) but now were over the 30 days required on ebay and he's not responded for 11 days. luckily its only £4.50 but it more the princible now

Re: resolution center is a joke

john1297576 — Fri, 17 Jan 2020 16:22:57 GMT

It is up to you to read ALL that ebay tells you and to know the timing of the procedures. They can't do it all, you do have to look after yourself and not let a seller make promises which are easily broken. A case cannot close before I think 30 days, so you should always open a case then when the seller does not deal with the problem after 8 days you can ask ebay to step in. 8 days is long enough to wait.

Re: resolution center is a joke

shamusst200 — Fri, 17 Jan 2020 16:30:43 GMT

he was dealing with the problem, or appeared to be. now that the issue is over 30 days i've heard nothing from him. Strange as he's not had bad feedback before so it's not like hes a bad seller

Re: resolution center is a joke

shamusst200 — Fri, 17 Jan 2020 16:32:46 GMT

no, i've found tht now by looking at it on my phone. Must be something with the browser i'm using that didn't show that up, it just showed a blank page. I'll hopefully sort it when i get home. Thanks for your reply though

Re: resolution center is a joke

tressygirl — Fri, 17 Jan 2020 16:49:24 GMT

Is it Internet Explorer? That is no longer compatible with eBay. Try Chrome or Firefox, for example, both eBay friendly. @shamusst200

Re: resolution center is a joke

red_magpie — Fri, 17 Jan 2020 17:01:47 GMT

If you paid by PayPal and you don't receive the item it's easy to get a refund through eBay if the tracking record confirms that it wasn't delivered.

All you have to do is open a case under eBay's money back guarantee within the 30 day time limit, and escalate it after 8 days if the seller hasn't refunded you. A refund is then guaranteed.

What did you do wrong? It sounds as though you let things drag on and missed one of the time limits. If so, you can't blame eBay for your failure to read the terms and conditions.

Assuming that you paid by Paypal you can still file a dispute under Paypal's longer, 180 day buyer protection policy, see: https://www.paypal.com/uk/smarthelp/article/what-if-i-didn%27t-receive-my-item-or-it%27s-not-as-advertised-faq1344

Re: resolution center is a joke

arkwebus — Fri, 17 Jan 2020 18:03:45 GMT

It is actually something of a myth that you have to sort it out with the seller. Everything must be done through the resolution centre. Were it not then the seller would get a defect.

If you read the instructions it says something like "open a case which will notify the seller that there is a problem". At that point the 8 day timescale starts and it also notifies eBay.

"Some" sellers may even try to wear you down with promises or delays so that you run out of time to open the case.

Open the case at the earliest possible time. For non-reciept that is one day after the last date for delivery on the summary and - if not refunded prior - escalate the case on day 9.

If you do not open a case - or do not later escalate the case you may well see nothing. Used correctly the resolution centre seems to work most of the time

Edit - he has delayed past the 30 days and the case will have been closed by eBay. As advised go to the transaction in Paypal and open a case "resolve a problem" from there. You must escalate after just 2 days. Again you should win unless the seller can show delivery by tracking.

@shamusst200