Question Re: Seller not wanting to accept a return in Member To Member Support DO NOT DELETE

Seller not wanting to accept a return

jgardi7 — Fri, 17 Jan 2020 14:00:25 GMT

We have bought goods that are not as described. I hav contacted the seller to return them but he doesnt wannt them back. He has made a derisory offer of compensation, but I want all of my money back. I wannt to escalate this to ebay, but there is no way to do so that I can see. can you help?

Re: Seller not wanting to accept a return

ruby*tuesday — Fri, 17 Jan 2020 14:05:43 GMT

Read the Ebay Money Back Guarantee. Is on every Listing Page. The Seller has 8 days to accept the Return and if in UK generate a Returns Label. If he doesn't you can Ask Ebay to Step in on day 9. They will message you and ask if the Dispute has been Resolved.

Re: Seller not wanting to accept a return

plum993 — Fri, 17 Jan 2020 14:07:40 GMT

Use the ebay resolution centre here,http://resolutioncentre.ebay.co.uk/ to report item not as described,and the seller if UK based should send you a prepaid return label.

Once you have opened the case if the seller does not resolve,then the option to escalate the case to a claim becomes available on day 9,then ebay take over and deal with any refund.

If the seller does not want the item back he can tick the relevant box in the resolution centre case details,and you should automatically be refunded

Re: Seller not wanting to accept a return

john1297576 — Fri, 17 Jan 2020 15:19:13 GMT

You can't escalate (ask ebay to step in) until 8 days after you have opened a Not As Described case. If you have just opened a Return Case then a Private Seller is not obliged to accept and you only get one chance with ebay.