Question Re: Customer No. 6002630363, problem with seller in Member To Member Support DO NOT DELETE

problem with seller

rspi9309 — Thu, 09 Jan 2020 18:55:35 GMT

I just wanted to thank Ebay and Paypal fpr their help with my dispute with a seller. Their help and intervention, especially, Ebay's efforts, solved the dispute immediately. Thank you.

Re: Customer No. 6002630363, problem with seller

ruby*tuesday — Mon, 23 Dec 2019 15:29:47 GMT

Sorry but no one from Ebay or PayPal here. We are just other Members. So no they won't receive your well meaning message.

Re: Customer No. 6002630363, problem with seller

tressygirl — Mon, 23 Dec 2019 15:29:11 GMT

Is this the seller you left the negative feedback for? They could get that removed if they know the rules, as you there, have mentioned a refund, this is not allowed when leaving feedbacks.

However, if it is this seller , and the matter has been amicably resolved, perhaps you can meesage them to send you a feedback revision to complete and send it back to them.

Re: Customer No. 6002630363, problem with seller

ruby*tuesday — Mon, 23 Dec 2019 15:33:23 GMT

Wow just seen all the Negative Feedback you have left! Try resolving problems with Sellers before chucking negative feedback at them.

Re: Customer No. 6002630363, problem with seller

*guinevere* — Mon, 23 Dec 2019 15:52:26 GMT

Oh my goodness! BBL coming up!

Re: Customer No. 6002630363, problem with seller

john1297576 — Mon, 23 Dec 2019 15:56:40 GMT

Reading the feedback left, you don't seem to have discovered yet that most problems are easily resolved by using the Resolution Centre and that contacting Ebay or Paypal is rarely necessary.

You also seem unaware that Refunds go back to source and are only instant when you have paid using funds in your paypal account. If you paid using a card, Debit card takes 7 days and Credit card takes 30 days, but the Paid symbol against a purchase will show that a refund has been started by changing to the Refunded Symbol.

Re: Customer No. 6002630363, problem with seller

rspi9309 — Mon, 23 Dec 2019 16:01:50 GMT

It was ONLY resolved because of Ebay's intervention.

Re: Customer No. 6002630363, problem with seller

rspi9309 — Mon, 23 Dec 2019 16:03:22 GMT

Believe me I tried VERY hard, however without avail, there was no choice!

Re: Customer No. 6002630363, problem with seller

tressygirl — Mon, 23 Dec 2019 16:05:25 GMT

Aaaah ok, but for future remember that it is a policy violation to mention refunds, or any cases, in feedbacks. The seller, if they know this, can ask for its removal, so best to avoid those words.

Re: Customer No. 6002630363, problem with seller

rspi9309 — Mon, 23 Dec 2019 16:05:54 GMT

Sorry, your comment is not relevant. The refund was not even the issue at the beginning.

Re: Customer No. 6002630363, problem with seller

plpmr — Mon, 23 Dec 2019 16:06:55 GMT

Well over a 50% dissatisfaction rate would probably be close to losing buyer protection.

Re: Customer No. 6002630363, problem with seller

rspi9309 — Mon, 23 Dec 2019 16:09:09 GMT

It was ONLY resolved because of Ebay's intervention. Remarks were made because of genuine concerns of sellers conduct throughout the process of resolving the problem

Re: Customer No. 6002630363, problem with seller

rspi9309 — Mon, 23 Dec 2019 16:12:42 GMT

I had PayPal's and Ebay's full support! Comments should not be made, unless the whole story is known.

Re: Customer No. 6002630363, problem with seller

ruby*tuesday — Mon, 23 Dec 2019 16:42:25 GMT

You could find Buying very difficult on here. You are probably Blocked by all the Sellers you left Negative Feedback for. Sellers can and do Block Buyers for any reason they choose.

Re: Customer No. 6002630363, problem with seller

rspi9309 — Mon, 23 Dec 2019 17:44:49 GMT

I was asked to leave feedback, as it was a genuine problem. I do NOT leave negative feedback only for the sake of it. I went through a VERY stressful time, because the seller would not cooperate, which was recognised by PayPal as well as Ebay. I don't mind if one is 'blocked', as you say, as one would not want to deal with that particular seller anymore anyway. It works both ways. As a consumer one has one's rights and one should not have to endure what I had to endure. Politeness, kindness, working out a problem does not cost anything, it is just being civil and understanding to another person. The case could have been solved within hours, but the seller chose otherwise. However, it is all resolved now, and one has to move on, and that I am going to do.

Re: Customer No. 6002630363, problem with seller

rspi9309 — Mon, 23 Dec 2019 17:53:48 GMT

Sorry, It seems that I was on the wrong site to express my thanks. Thank you all for leaving comments, but it is difficult to comment when not conversant with the whole case. I, herewith, give notice, as a matter of courtesy, that I won't reply to any more comments as, after the horrific ordeal I went through, I would like now to move on. Thank you all for your interest and I wish you a Very Merry Christmas and a splendid 2020.

Re: Customer No. 6002630363, problem with seller

rspi9309 — Mon, 23 Dec 2019 17:59:20 GMT

Sorry, it is quite evident that I have been on the wrong site. Thank you all for leaving comments, but the case was a bit more complicated to comment on when not 'au fait' with the details. As a matter of courtesy, I advise that I won't be leaving any more replies, as I need to move on after the stress I have been through. Thank you all for your interest, and I wish you well for Christmas and the New Year.

Re: Customer No. 6002630363, problem with seller

corred — Mon, 23 Dec 2019 19:51:11 GMT

17 non positive feedback from 32 you bothered to leave feedback for suggests something wrong with the people you choose to buy from.......I thought the 5 I've left from 150 was bad enough

Re: Customer No. 6002630363, problem with seller

arkwebus — Wed, 01 Jan 2020 12:10:28 GMT

Perhaps you do not fully understand the system? If something is wrong you have to involve eBay by using the resulotion centre. There is a link below. It is pointless trying to get the seller to resolve something without using resolution.

If a seller were to refund you without using the resolution process - and although I accept it sounds silly - he would be given an account defect. Too many of those and he will be closed down by eBay!

So, when something is wrong, do not waste any time contacting/arguing with the seller. Simply open the case. As long as the seller then responds to the case there is no problem. He will send a label to return and refund you. If so that - in my view - does not deserve a negative; things go wrong ...

Only if the seller does not respond within 8 days do you need to escalate the case. In that case eBay takes over and gives the seller a [well deserved] defect.

You certainly seem to have had a poor experience! In all my days on eBay [since dinosaurs roamed the earth] I have never needed to leave a negative! Not once!

@rspi9309

Re: Customer No. 6002630363, problem with seller

red_magpie — Wed, 01 Jan 2020 12:40:19 GMT

Come on, ruby*tuesday, please make a new year resolution: leave negative feedback if deserved, by all means, but be fair and leave positive feedback too where it's deserved.

It's SO depressing when a buyer leaves neg after neg, but hardly ever bothers to thank sellers who've given good service.

Doing this damages your own account too. Sellers do check the feedback buyers leave, and may cancel and block your bids rather than risk selling to you.