Question Re: Hermes and a damaged parcel in Member To Member Support DO NOT DELETE

Hermes and a damaged parcel

marleyandme12 — Fri, 27 Dec 2019 13:55:35 GMT

Can anyone tell me how to get hold of Hermes regarding a badly damaged parcel that my buyer took receipt of? I've emailed them but have had no response to my claim and I also tried the helpline but it cuts you off and does not allow you to speak with a representative.

How have other sellers submitted a claim and received a response?

Thanks

Re: Hermes and a damaged parcel

red_magpie — Fri, 27 Dec 2019 14:09:29 GMT

What sort of item was it?

Before wasting more time trying to contact Hermes, go to their web site and check the list of exclusions for accident damage.

Like most budget couriers, if an item is capable of being damaged in transit it's likely to be excluded from compensation.

Re: Hermes and a damaged parcel

john1297576 — Fri, 27 Dec 2019 15:16:57 GMT

Just shows that before using any Courier, it is a good idea to read ALL their T & Cs and how to contact them.

No doubt you have refunded the buyer, if not you will have to, but whether you can claim any compensation isunlikely. They will take your money on the assumption that you have read and agree with their very poor if any compensation terms.

Re: Hermes and a damaged parcel

corred — Fri, 27 Dec 2019 17:16:35 GMT

@marleyandme12

There is a different issue here....did you purchace the delivery from Hermes direct or through eBay Packlink ??

If through Packlink then you need to contact them & not Hermes