Question Re: Very slow delivery in Member To Member Support DO NOT DELETE

Very slow delivery

alien_12 — Wed, 13 Nov 2019 09:23:02 GMT

I bought an item from america and just over 6 weeks later I still havn't got it. Tracking number shows its last stop was kentucky shipping center on 15 october. Surely it should be here by now?

Hermes UK tracking #0700496820957816

USPS tracking #9405516901313994721746

Global tracking #UPAAC000000069727168

Re: Very slow delivery

tressygirl — Wed, 13 Nov 2019 09:21:36 GMT

What was your item's last estimated date for delivery? Written on the listing.

No advice can be given unless we know if a reasonable amount of time has , or has not passed that date.

Re: Very slow delivery

red_magpie — Wed, 13 Nov 2019 10:21:53 GMT

Didn't you think to tell us what the latest estimated delivery date was when you bought it? That's what counts on eBay.

Unless it was being delivered by surface mail I imagine it's well overdue for delivery now. If so, you can use eBay's money back guarantee. A case must be opened within 30 days after the latest estimated delivery date, so you may need to act quickly. If the matter hasn't been resolved 8 days after opening a case the option will appear to escalate it for eBay to step in. The seller will be required to provide eBay with tracking evidence of successful delivery to your address. If they can't, eBay will enforce a full refund.

Have you told the seller what's happened? They must have posted it over a month ago, so they will need to know what's happened. Is it possible that the item was subject to any US export restrictions, or prohibited for transportation?

Re: Very slow delivery

alien_12 — Wed, 13 Nov 2019 12:51:25 GMT

I have been a bit hasty because the delivery date is International Priority Shipping Between Thu. 21 Nov. and Sat. 30 Nov.

But 40 days is a bit slow considering I paid priority shipping? I bought on 4 Oct.

Re: Very slow delivery

alien_12 — Mon, 02 Dec 2019 20:00:30 GMT

Still not arrived, phoned ebay said they would phone back, never did. I rang them again and was told to get a refund from paypal. So much for money back guarantee