Question Re: Not returned by argos in Member To Member Support DO NOT DELETE

Not returned by argos

raychb82 — Sun, 01 Dec 2019 18:35:58 GMT

I did not pick an item up from argos collection within the 7 days.
Argos say they have returned to sender but the seller has not received it back. Argos don't trace or track returns so how do we find the item or get a refund?

Re: Not returned by argos

redwick1 — Sun, 01 Dec 2019 18:37:34 GMT

You have probably lost your money and item

The shop will say it has been returned to the seller but in most cases it has not and you lose both your money and your item

You have 7 days to collect.

Click and collect Announcement 9 Oct ( you can read the whole announcement at the bottom of the page under Announcements

Your item will be held in-store for collection for a maximum of 7 days from when you receive your Collection Notification. If you fail to collect your item within 7 days, we’ll treat this as cancellation of your order.

The item may be returned to the seller or may be disposed of or donated to a charity with no liability to eBay and/or service providers.

eBay will notify you by email, My eBay messages and text message when your item is ready for collection ("Collection Notification").

The seller need only refund when they recieve the item back and if they dont then you may not get refunded

You are also covered by the paypal money back guarantee but if the item shows as Delivered the address that is on paypal (to the Collect shop) then you would lose on ebay or paypal

Re: Not returned by argos

corred — Sun, 01 Dec 2019 19:09:09 GMT

@raychb82

• The Click & Collect system is designed to make it easier for buyers who may not be home to receive a delivery to instead have it delivered to a Click & Collect location instead
•
• There is no additional charge for Click & Collect BUT that does not mean free delivery........the postage charged will be the same as having it delivered to your home address, as the seller still has to post the item to your chosen store
•
• When the item is delivered to the store of your choice the staff unload the details to the Click & Collect database & this generates a collection code for the buyer which is sent to you by email..........you cannot collect the item without this
•
• Once the code has been issued the goods MUST be collected within 7 days
•
•
• If not collected within 7 days then the buyer is deemed to be in breach of contract in effect making the transaction null & void.....a buyer at this point loses all eBay protection & has no claim for compensation.
•
•
• The Click & Collects store has 3 options at this point.....if there is a return address it may be returned to the seller (at which point they should refund)....but this is the least likely outcome........the store may also dispose of (destroy) the item or donate it to charity
•
•
•
• Buyers wishing to use Click & Collect should think carefully as stores will not extend the period for which they hold items, fail to collect withn 7 days & you will usually lose the goods & your money
•
• Can you imagine what would happen in store if the staff stated the item had been destroyed or donated to charity....for that reason the store will always say it was retuned to the seller