https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Buyer-has-changed-their-mind/qaa-p/6450213#M1011691 <P>Go right of the item purchased,&nbsp; and from More Actions,&nbsp; select Cancel order,&nbsp; then you must use the option...&nbsp; &nbsp;buyer requests to cancel.</P> <P>&nbsp;</P> <P>This refunds the buyer immediately,&nbsp; and refunds your seller fee,&nbsp; no defect for your account,&nbsp; and gives you the option to relist the item then and there.&nbsp; Don't use the ebay app to do this,&nbsp; but a laptop / PC / browser,&nbsp; not IE.</P> <P>&nbsp;</P> <P>Just make the buyer aware,&nbsp; if they made a card payment they will not see their refund immediately.&nbsp; Up to 7 days to appear back in their bank account,&nbsp; after a debit card payment.&nbsp; Up to 30 days for a credit card payment,&nbsp; back to the card account used.</P> Sat, 30 Nov 2019 09:53:18 GMT tressygirl 2019-11-30T09:53:18Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Buyer-has-changed-their-mind/qaq-p/6450197 <P>Buyer has paid for item but now has changed their mind. how do i cancel and make sure I get fee refund</P> Sat, 30 Nov 2019 09:39:45 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Buyer-has-changed-their-mind/qaq-p/6450197 efield1999 2019-11-30T09:39:45Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Buyer-has-changed-their-mind/qaa-p/6450213#M1011691 <P>Go right of the item purchased,&nbsp; and from More Actions,&nbsp; select Cancel order,&nbsp; then you must use the option...&nbsp; &nbsp;buyer requests to cancel.</P> <P>&nbsp;</P> <P>This refunds the buyer immediately,&nbsp; and refunds your seller fee,&nbsp; no defect for your account,&nbsp; and gives you the option to relist the item then and there.&nbsp; Don't use the ebay app to do this,&nbsp; but a laptop / PC / browser,&nbsp; not IE.</P> <P>&nbsp;</P> <P>Just make the buyer aware,&nbsp; if they made a card payment they will not see their refund immediately.&nbsp; Up to 7 days to appear back in their bank account,&nbsp; after a debit card payment.&nbsp; Up to 30 days for a credit card payment,&nbsp; back to the card account used.</P> Sat, 30 Nov 2019 09:53:18 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Buyer-has-changed-their-mind/qaa-p/6450213#M1011691 tressygirl 2019-11-30T09:53:18Z