Question Re: Click and collect fm code not received in Member To Member Support DO NOT DELETE

Click and collect fm code not received

colin7669 — Fri, 29 Nov 2019 23:15:18 GMT

I haven't received the FM code to collect my item. Seller has issued me with delivery conformation which shows ecp code and informed me I can use this to collect my parcel but store refusing this telling me I need the FM code before they will release the parcel. How do I request the FM code.

Re: Click and collect fm code not received

redwick1 — Fri, 29 Nov 2019 23:19:19 GMT

It is ebay that sends the code and not the seller

The seller does not get the code

They send to the shop and once it is sorted there then ebay send you the code

If you have not received the code then you go to Help and contact at the top of the page and put in Click and collect in the search box

You must not delay as you have 7 day to collect and if you dont do it in that time then you lose your money and your item

Re: Click and collect fm code not received

colin7669 — Sat, 30 Nov 2019 01:27:06 GMT

Thanks for your suggestion but I've already tried searching in the help and contact section and it only covers information for sellers using click and collect. Also tried contacting eBay and asked for the click and collect team and that was a waste of time. I for one won't be using click and collect again.

Re: Click and collect fm code not received

redwick1 — Sat, 30 Nov 2019 08:29:35 GMT

It was not a suggestion it is what you do if you do not get the code.

If you tried when you posted your question or this reply then the phones were not open so there would be no contact details.
The phones open at 9am on a weekday

I have just checked and the information for contact is there
CAll us and Chat is there at the moment whether that is open I dont know but the phone contact should appear around 9am
Contact details also show on the first page that you open up on Help and Contact
It changes as the options are available
Go back and try again
If you are using the app then try a computer or use a browser rather than the app

Re: Click and collect fm code not received

plum993 — Sat, 30 Nov 2019 10:16:09 GMT

The option to phone or chat to the click and collect team is available at the bottom of the page in this link.https://www.ebay.co.uk/help/buying/postage-delivery/changing-delivery-address-method/click-collect?id=4055

To many reports of no collection codes being made available by ebay at the moment and no sign of any fix,so yes your right to not use it again,as it has the potential to void a buyer of any buyer protection.

@colin7669

Re: Click and collect fm code not received

colin7669 — Sat, 30 Nov 2019 10:34:59 GMT

Thanks for your comments I contacted eBay again this morning explaining the problem for the second time and again was told they'll escalate the issue to have it resolved but as yet still no code received the seller is also chasing eBay to have this issue resolved. Hopefully I'll receive a code soon.

Re: Click and collect fm code not received

plum993 — Sat, 30 Nov 2019 10:46:04 GMT

Thanks for coming back with an update,and sorry we can't hep you further,except to say keep on it as you only get 7 days to collect as @redwick says

Re: Click and collect fm code not received

redwick1 — Sat, 30 Nov 2019 11:18:48 GMT

Thank you for coming back.
Please keep us informed as to what happens
This is just on on for the buyer to have to chase their items like this is you were in time to collect

When did the item actually arrive at the click and collect shop as it can take a day or so to sort.
I dont suppose that is the problem but always worth going down any avenue