Question Re: returned item damaged in Member To Member Support DO NOT DELETE

returned item damaged

pete1979r — Sun, 24 Nov 2019 18:56:04 GMT

i sold a set of mtb suspension forks on ebay (air spring) the buyer reported clunck and oil leak hence the reason for the return. on return arival it would apear the cause of failure is due to the over preasurisation of the fork resulting in the seal blowing and thus the oil leak, this senario is documented in the forks technical documentation. on inspection the fork now will not hold air hence a repair is now required. the fork was recently serviced before sale, all other defects / condition was stated at the time of sale as there is no point of not being honest. where do i stand?

Re: returned item damaged

ruby*tuesday — Sun, 24 Nov 2019 20:06:38 GMT

If the Case is still open, you can Appeal to Ebay, describing the Condition of the Returned Suspension Forks. Use Help and Contact at the top of the Page. You can also Report the Buyer for Misusing the Money Back Guarantee.

If the Case is now Closed you will have to seek Legal help from Citizens Advice. They have an On Line Web Site.

Re: returned item damaged

redwick1 — Sun, 24 Nov 2019 20:07:15 GMT

If they returned it then you have to deal with the problem and refund through the dispute

If you think they mis used the returns proccess then you can try reporting on this link

https://www.ebay.co.uk/help/policies/selling-policies/seller-protection-policy?id=4345

It would be good to know if ebay do anything when you do report

Re: returned item damaged

captain*obvious — Sun, 24 Nov 2019 20:33:50 GMT

Sorry, but you're on a hiding to nothing.

The SC32 has seal issues as an inherent design fault, something as simple as a steep decline can make them pop.

Your buyer could have damaged them, but you'll never convince eBay that the very reason they want to send them back, (ie, that they're faulty) is their fault.

Replace the seals, relist and hope that the next buyer understands that as far as bike forks go, these are high maintenance and need checking once a month at least.

Re: returned item damaged

pete1979r — Sun, 24 Nov 2019 22:29:05 GMT

And there in lies my problem.
1 the buyer accepted this when bid (unless they hadn't done there homework, with the fork being unconventional you would have expected them to have at least have google about).
....However....
2 the buyer in this case states he's been through 4 sets of these forks by admission which is why I was directed to misuse.