Question Re: Responding to feedback left by a seller in Member To Member Support DO NOT DELETE

Responding to feedback left by a seller

ladybird.2009 — Wed, 13 Nov 2019 18:03:40 GMT

Items never arrived and seller didn't respond to my messages. I left negative feedback after patiently waiting for 2 1/2 weeks, and opened a case - refund still pending. Seller has left feedback that I was rude and I would like to respond. 👍

Re: Responding to feedback left by a seller

tobiasd4 — Wed, 13 Nov 2019 18:08:22 GMT

Don't bother to reply to comment.

Contact ebay & ask them to remove feedback, sellers are not allowed to leave negative comments for buyers.

Click help & contact at top of page.

Make sure you escalate case 9 days after opening.

Re: Responding to feedback left by a seller

tressygirl — Wed, 13 Nov 2019 18:09:12 GMT

Well, there's good news and bad news here.

Good news is, that you can get that feedback removed by calling eBay Customer Support from the Help & Contact tab above. Sellers are not allowed to leave negative feedback for buyers, it's a policy violation to do so.

Type into bar there ... feedback removal request. Just a word of warning, as I have just had a member telling us that CS did not remove a similar case of feedback left, so I do suggest calling first thing, lines open at 8 a.m. on weekdays, more chance of Dublin answering.

BAD news is, if they spot your negative you left, they will also remove it, as you broke feedback rules by mentioning opening a case.