Question Re: item returned after 7 days in Member To Member Support DO NOT DELETE

item returned after 7 days

cupton9 — Sun, 03 Nov 2019 16:44:21 GMT

Item was delivered to Argosd collection point - I misssed the email so didn't pick up in the 7 day window. Argos say it was returned but seller put no return address on it so neither buyer or seller has item...

Can I get a refund as buyer?

Re: item returned after 7 days

ruby*tuesday — Sun, 03 Nov 2019 16:48:04 GMT

No sorry @cupton9. You have lost the Item and your Money. Nothing you can do now I'm afraid.

Re: item returned after 7 days

red_magpie — Sun, 03 Nov 2019 16:54:31 GMT

If you had read the terms and conditions, which no-one ever does, you would have known that after 7 days you are deemed to have cancelled the sale. The store can dispose of the item as they want - eBay suggests giving it to charity. You forfeit any right to a refund.

So many buyers don't read the t&c, or collect items on time, that the charities must have done quite well out of it.

Re: item returned after 7 days

john1297576 — Sun, 03 Nov 2019 17:02:00 GMT

Click & Collect is a completely unnecessary service.

When you buy on ebay you can arrange delivery to any address that you want, Friend, Relative or Neighbour. All you do is change the delivery address on Paypal BEFORE paying.

So simple and you don't lose your money that way.

Re: item returned after 7 days

redwick1 — Sun, 03 Nov 2019 17:20:54 GMT

The shop will say it was returned but in most cases it is not and is disposed of.

You may have lost your money and item

Click and collect Announcement 9 Oct ( you can read the whole announcement at the bottom of the page under Announcements

Your item will be held in-store for collection for a maximum of 7 days from when you receive your Collection Notification. If you fail to collect your item within 7 days, we’ll treat this as cancellation of your order.

The item may be returned to the seller or may be disposed of or donated to a charity with no liability to eBay and/or service providers.

eBay will notify you by email, My eBay messages and text message when your item is ready for collection ("Collection Notification").

The seller need only refund when they recieve the item back and if they dont then you may not get refunded

You are also covered by the paypal money back guarantee but if the item shows as Delivered the address that is on paypal (to the Collect shop) then you would lose on ebay or paypal

Re: item returned after 7 days

corred — Sun, 03 Nov 2019 23:43:05 GMT

@cupton9

• The Click & Collect system is designed to make it easier for buyers who may not be home to receive a delivery to instead have it delivered to a Click & Collect location instead
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• There is no additional charge for Click & Collect BUT that soes not mean free delivery........the postage charged will be the same as having it delivered to your home address, as the seller still has to post the item to your chosen store
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• When the item is delivered to the store of your choice the staff unload the details to the Click & Collect database & this generates a collection code for the buyer which is sent to you by email..........you cannot collect the item without this
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• Once the code has been issued the goods MUST be collected within 7 days
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• If not collected within 7 days then the buyer is deemed to be in breach of contract in effect making the transaction null & void.....a buyer at this point loses all eBay protection & has no claim for compensation.
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• The Click & Collects store has 3 options at this point.....if there is a return address it may be returned to the seller (at which point they should refund)....but this is the least likely outcome........the store may also dispose of (destroy) the item or donate it to charity
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• Buyers wishing to use Click & Collect should think carefully as stores will not extend the period for which they hold items, fail to collect withn 7 days & you will usually lose the goods & your money