Question Re: Packlink complaints in Member To Member Support DO NOT DELETE

Packlink complaints

euro-shopping365 — Sat, 05 Oct 2019 09:53:14 GMT

Does anyone have a complaint with regards to packlink service and damage claims, ?

I have a complaint regards to damage goods eBay listing which arrived at customers via Hermes smashed in mid August this claim is still pending despite regular communication from myself with all information they required..do they hope we will give up and move on..?

They do not appear to be a very efficient company and I will never use again..

Shutl were much more efficient.

Regards

Kevin Clark Ebay seller since 2008.

Re: Packlink complaints

tobiasd4 — Sat, 05 Oct 2019 09:57:17 GMT

Lots of complaints about packlink,

I would never use them.

Re: Packlink complaints

corred — Sat, 05 Oct 2019 09:59:33 GMT

@euro-shopping365

You say it was smashed ?? does that mean irt was fragile ?? If so was it even covered by the Packlink insurance as many many things are not

https://support.packlink.com/hc/en-us/articles/208328585-Prohibited-Items#prohibited

Re: Packlink complaints

plpmr — Sat, 05 Oct 2019 10:34:21 GMT

why any seller, especially a private one, would involve an unnecessary middleman [Packlink, Global etc] is beyond me.

Re: Packlink complaints

plpmr — Sat, 05 Oct 2019 10:36:03 GMT

most of your listing won't be covered for compensation, why did you not use a service that did give you cover?

Re: Packlink complaints

plum993 — Sat, 05 Oct 2019 10:39:50 GMT

These Hermes drivers are self employed and get paid by how many they get delivered,so like anything in this world it depends who you get to deliver,as there are good ones and bad ones.I have to say my Hermes delivery person is 100%.

Below is just one example of Hermes delivery incidents!