Worst Customer Service Experience & Unfair 2-Step Verification Policy

dormte_0 — Wed, 25 Jun 2025 16:57:41 GMT

I honestly never thought I’d say this, but eBay’s customer service has been one of the worst experiences I’ve had on any platform especially compared to Amazon.

I’m completely locked out of my account because I no longer have access to the old phone number linked to my two-step verification. I’ve tried reaching out to eBay multiple times for help, but all I got was a cold response telling me I should just open a new account. Seriously? All that just because no one at eBay can be bothered to disable the authentication temporarily so I can update my number and regain access.

What’s worse is how rude and dismissive the customer service reps were. No empathy, no real support just generic copy-paste responses and complete unwillingness to help resolve a basic issue. It honestly felt like I was being punished for securing my account in the first place.

It’s shocking that such a huge company doesn’t have a better system or trained agents to deal with something as common as changing a phone number. Amazon would’ve resolved this in one call or chat. eBay? Just go make a new account no care for your history, your listings, or your account data.

eBay really needs to review its policies and seriously improve its customer support systems. Right now, it’s just pushing loyal users away.

Re: Worst Customer Service Experience & Unfair 2-Step Verification Policy

style_wise — Tue, 23 Sep 2025 21:08:53 GMT

If you post in Discussion > Technical Issues you may receive a quicker reply.

You are not alone in this problem. Were you able to access email verification? Or solve it a different way? (Just in case you can help other Sellers with the same experience.)

topic Worst Customer Service Experience & Unfair 2-Step Verification Policy in Community Platform Discussion

Worst Customer Service Experience & Unfair 2-Step Verification Policy

Re: Worst Customer Service Experience & Unfair 2-Step Verification Policy