https://community.ebay.co.uk/t5/Community-Platform-Discussion/Evri-lost-item-prohibited-list/m-p/7846583#M3607 <P>Could do with some advice on this one if possible! Sold an item on 20th Apr and despatched on 22nd April. However, I opted not to use the 'Simple Delivery' option as E-Bay's delivery partner was Evri. Their reputation goes before them and I have personally had lost/late delivery issues with them before. Therefore I opted to take the item (a rolled wall poster contained within a cardboard tube) to my local Post Office and send via Royal Mail. I paid for the cheapest service but looking at the receipt when I got home was surprised that I had, ironically, paid for an Evri service! I comforted myself with the law of averages theory that this one should go OK. As if! Needless to say Evri have lost the item!</P><P>I contacted the buyer and he can make an E-bay refund request with, as I understand it, the money coming directly from me. That's fine. The kicker is that when I contacted Evri to inform them that I'd like to make a claim from them for the value of the lost item (£25 approx) they replied to inform me that I wasn't eligible for compensation due to the item being included on their 'prohibited list'! A paper item on their prohibited list, seriously?!?! If it was a cordless drill or a set of steak knives etc then fair enough but a paper item? Their attitude and dismissive tone during my contact with them was abysmal.</P><P>So, due to Evri's incompetence I'm now left to lose out financially. They have offered to reimburse me for the postage cost (£3.49) but that's about as generous as they got. Anyone know where I stand with this one, what options I have? I now know I could have claimed my money back if I had purchased the 'Simple Delivery' labels direct from E-Bay but wasn't aware of that at the time. E-Bay really do need to stop using Evri as a delivery partner, they really are dreadful!</P><P>Any suggestions welcome! Cheers.</P> Wed, 07 May 2025 14:33:27 GMT aeriumuk 2025-05-07T14:33:27Z