https://community.ebay.co.uk/t5/Community-Platform-Discussion/Sent-an-Empty-Box-after-raising-a-case-for-non-receipt/m-p/7698907#M3068 <P>Do not time yourself out from opening that Not as Described case.</P> <P>&nbsp;</P> <P>You will lose appealing an item not received case as tracking showed delivery,&nbsp; albeit an empty box.</P> <P>&nbsp;</P> <P>If in the past you closed a case , true another for the same reason, for the same item cannot be opened, but as I explained in my post above,&nbsp; this is the only time you can open 2 cases for the same item.&nbsp; You can close an item not received case,&nbsp; to open another , for item not as described.... Does Not Match Decription or Photos.</P> <P>&nbsp;</P> <P>You must ensure you're still in time to do this, as said,&nbsp; do not time yourself out.</P> <P>&nbsp;</P> <P><a href="https://community.ebay.co.uk/t5/user/viewprofilepage/user-id/3854691">@cringingwhinging</a>&nbsp;</P> Wed, 23 Oct 2024 10:29:32 GMT tressygirl 2024-10-23T10:29:32Z