https://community.ebay.co.uk/t5/Community-Platform-Discussion/Sent-an-Empty-Box-after-raising-a-case-for-non-receipt/m-p/7698890#M3065 <P>The advice you were given was incorrect.&nbsp;</P><P>&nbsp;</P><P>The 'Item not recieved' dispute failed because you had received something even if it was just a box.&nbsp; &nbsp;What you needed to do was to close the 'Item not received' dispute and open an 'Item not as described' return request instead.&nbsp; This is the one instance where you are allowed to open a second case.</P><P>&nbsp;</P><P>You should still be able to do that, as long as you are still within 30 days of delivery, or if not turn to your payment provider.&nbsp;</P> Wed, 23 Oct 2024 10:15:39 GMT sml192 2024-10-23T10:15:39Z