topic Re: Sent an Empty Box after raising a case for non receipt in Community Platform Discussion

topic Re: Sent an Empty Box after raising a case for non receipt in Community Platform Discussion https://community.ebay.co.uk/t5/Community-Platform-Discussion/Sent-an-Empty-Box-after-raising-a-case-for-non-receipt/m-p/7698889#M3064 I'm sorry that the CS agent didn't help you further here,  but if you're still within 30 days of the item's last estimated date for delivery , because luckily you opened the wrong case so can claim again for your refund.   You opened one for item not received,  and al the seller had to do here,  is to enter a tracking number,  it shows delivery,  albeit an empty box. something was delivered,  hence the case closed in the seller's favour.   If in time,  this is the only time you can open 2 cases for the same item,  so proceed this way:   You have received an item not as described,  so you are guaranteed a full refund under eBay's 30 day MBG,  Money Back Guarantee policy,  if you claim within 30 days of the item's last estimated date for delivery. You then go right of the item in your Purchase History,  and from More Actions select Return this item,  selecting the reason...  Item Does Not Match Description or Photos. The seller has 3 days to accept the case,  if they don't ,  you need to  escalate on day 4,  or within 30 days,  and eBay will step in and force the refund. If the seller wants the item back first,  they need to pay for a fully tracked return postage.  On receipt of their item they have 48 hours to refund you.  Again,  if they don't,  you escalate the case. Do not close the case early for any excuse or promise the seller may give,  and do not forget to escalate.   If 30 days have lapsed you'll need to turn to your payment provider for help with your refund.   <a href="https://community.ebay.co.uk/t5/user/viewprofilepage/user-id/3854691">@cringingwhinging</a>  Wed, 23 Oct 2024 10:12:27 GMT tressygirl 2024-10-23T10:12:27Z