https://community.ebay.co.uk/t5/Community-Platform-Discussion/Sent-an-Empty-Box-after-raising-a-case-for-non-receipt/m-p/7698886#M3062 <P>I bought an item on the 8th of October for £400 plus postage.<BR /><BR />Just over a week later, I raised an "item not received" request. A day later, tracking started showing it as in transit. Then an empty box arrived. I called ebay and they told me to escalate the matter and then I would be able to "return the empty box" or complete an affidavite saying that an empty box was received.<BR /><BR />I waited patiently for the time to elapse, escalated the matter and they have now awarded the case in the sellers favour as the "tracking shows the item has been delivered"!!!!!!<BR /><BR />I have appealed the case with a phone conversation and have had to complete a report with the police and get a crime number.&nbsp;<BR /><BR />Still no money..<BR /><BR />So basically, it seems that you can only raise a matter once - there is effectively no right to return an item after you have already raised a non receipt claim.<BR /><BR />So anyone with a dodgy ipad to sell - don't send it until the client has raised a non receipt claim as they won't be able to send it back after!<BR /><BR />And gettign through to ebay on the phone is an absolute nightmare - they need to plug these gaps in their service and make it easier for people to contact them!</P> Wed, 23 Oct 2024 10:06:18 GMT cringingwhinging 2024-10-23T10:06:18Z