https://community.ebay.co.uk/t5/Community-Platform-Discussion/How-to-appeal-a-closed-case/m-p/7646747#M2848 <P>Tried to appeal a closed case, a buyer opened&nbsp; it saying they hadn't received it but I sent them a message with tracking details &amp; proof on the Royal Mail website that it had been delivered. I've tried using the seller dashboard information but that's as far as it goes. can anyone help me.</P> Sun, 21 Jul 2024 19:02:40 GMT hfanne123 2024-07-21T19:02:40Z https://community.ebay.co.uk/t5/Community-Platform-Discussion/How-to-appeal-a-closed-case/m-p/7646747#M2848 <P>Tried to appeal a closed case, a buyer opened&nbsp; it saying they hadn't received it but I sent them a message with tracking details &amp; proof on the Royal Mail website that it had been delivered. I've tried using the seller dashboard information but that's as far as it goes. can anyone help me.</P> Sun, 21 Jul 2024 19:02:40 GMT https://community.ebay.co.uk/t5/Community-Platform-Discussion/How-to-appeal-a-closed-case/m-p/7646747#M2848 hfanne123 2024-07-21T19:02:40Z https://community.ebay.co.uk/t5/Community-Platform-Discussion/How-to-appeal-a-closed-case/m-p/7646752#M2849 <P>The way to deal with item not received&nbsp;cases is to put the tracking details into the case, not by sending them to the buyer. This is why the buyer won.</P> <P>&nbsp;</P> <P>You can appeal by following the information, <A href="https://www.ebay.co.uk/help/selling/managing-returns-refunds/appeal-outcome-case-seller?id=4369&amp;st=3&amp;pos=2&amp;query=Appeal%20the%20outcome%20of%20a%20case%20as%20a%20seller&amp;intent=appeal&amp;lucenceai=lucenceai&amp;docId=HELP1306" target="_blank" rel="noopener">here</A>.&nbsp;</P> <P>&nbsp;</P> <P>I doubt you'll succeed.&nbsp;</P> Sun, 21 Jul 2024 19:18:03 GMT https://community.ebay.co.uk/t5/Community-Platform-Discussion/How-to-appeal-a-closed-case/m-p/7646752#M2849 purveyor_of_tat 2024-07-21T19:18:03Z