topic Negative performance score in Community Platform Discussion

Negative performance score

dorabosa — Tue, 23 Apr 2024 16:29:54 GMT

Hi this is my first question and correspondence with the ebay community. Can anyone tell me if feedback performance percentage will change back to 100% at some point. I have had 100% for some years then received my first negative feedback and am now at 97%. The buyer did add positive feedback as I dealt with the problem well, but now I am left with 97%, thanks for reading.

Re: Negative performance score

roger_roger_over_and_nowt — Tue, 23 Apr 2024 17:15:42 GMT

Negative's drop of the page after 12 months.

It also looks like you may have left a negative comment under a positive rating for a buyer and the buyer got it removed ?.

You should check your seller dashboard as you may have got a defect for that as well as the one you got with the neg.

Re: Negative performance score

dorabosa — Tue, 23 Apr 2024 18:54:43 GMT

Thanks for the reply and help, I will check my seller dashboard.

Re: Negative performance score

plpmr — Wed, 24 Apr 2024 10:00:07 GMT

Adding to the advice already given -

As eBay now pass on details to HMRC it would be best if you reviewed your private seller registration.