https://community.ebay.co.uk/t5/Community-Platform-Discussion/Customer-service/m-p/7465759#M2044 <P>Unfortunately I think if you opened a case but closed it you can't reopen it. You could try again to open an 'item not as described case' but I'm not sure there is anything else you can do if you did that already and closed the case yourself. Try the UK customer service callback in the morning, stay calm and polite and explain that you closed the case in error. They may be able to help.</P><P>&nbsp;</P><P>I think if you want to make an official complaint they have a complaints department.</P> Fri, 18 Aug 2023 00:00:31 GMT sabe5994 2023-08-18T00:00:31Z