topic Re: UK Community Update in Community Platform Discussion

UK Community Update

katie@ebay — Wed, 17 Feb 2021 08:29:08 GMT

Hi Everyone!

Today we launch the updated eBay community in the UK.

As you will have noticed, the eBay community looks different. We have launched the updated design of the community with a few new features:

Mobile experience enhanced
Reduced load time
Quicker navigation through the site

Of course, all your previous posts, messages and comments are still where they were before. The changes to the community are focused on the look and feel, to enhance your experience and allow mobile users to fully utilise the community, too.

If you have any questions about the new eBay community, feel free to ask below in this discussion board.

Re: UK Community Update

pixiesen2012 — Wed, 17 Feb 2021 09:28:29 GMT

what do you mean by reduced load time? everything takes a lot longer, the layout is absolutely awful,

Re: UK Community Update

hettsville — Wed, 17 Feb 2021 10:31:37 GMT

It's a LOT slower to load, harder to navigate and more difficult to read thanks to the trendy grey lettering.

Re: UK Community Update

katie@ebay — Wed, 17 Feb 2021 10:38:00 GMT

Hi all,

Thank you for your feedback on this.

Our teams are currently investigating and working to resolve the load time delays.

We appreicate your patience while we work on this.

Thanks,

Katie

Re: UK Community Update

mayor-of-simpleton* — Wed, 17 Feb 2021 11:16:22 GMT

Slower to load, harder to read on a pc and that's improvement?

Re: UK Community Update

pixiesen2012 — Wed, 17 Feb 2021 11:54:15 GMT

can we please have a way to see which posts we have already read/answered?

Re: UK Community Update

katakitty — Wed, 17 Feb 2021 12:07:40 GMT

Far too slow to load, ridiculously oversized on a PC screen, pale grey script difficult to read.

Re: UK Community Update

pixiesen2012 — Wed, 17 Feb 2021 12:28:42 GMT

it's 'mobile friendly' so the rest of us have to suffer!

Re: UK Community Update

Anonymous — Wed, 17 Feb 2021 12:59:52 GMT

Even worse for the "community" is that the vast amount of helpful replies are made by members using computers not rubbish mobile phones.

Meaning quite likely that the forum will be rendered useless for many ebayers with problems because it's so frustrating navigating a kiddies site for those like yourself with the knowledge to help.

Even seeing the reply you have typed is hard with one of the only small boxes on the silly site and no obvious spell checker will mean even poorer spelling than before.

Re: UK Community Update

suzieseaside — Wed, 17 Feb 2021 13:16:44 GMT

AWFUL. I hate it

By ordering on last thread posted and not last post you haven't accounted for long term game threads that started years ago but are about the only thing left that people post on after years of (often) irrational moderation. I can't see that this is in anyway an improvement on the type of boards in ebay cafe, i.e. chat or discussion boards. But then ebay probably has no interest in preserving forums that are not directly related to their profit making buying and selling.

It was vastly better before when you could see a whole page of thread titles at a glance

I can't see anywhere to access pms either, of are you still changing stuff?

Re: UK Community Update

pixiesen2012 — Wed, 17 Feb 2021 16:29:51 GMT

try changing it here:-

https://community.ebay.co.uk/t5/user/myprofilepage/tab/user-preferences:linear-format

Re: UK Community Update

the_mirror_cracked — Wed, 17 Feb 2021 18:23:42 GMT

It was perfectly useable on mobiles, now completely unusable. And not just slow on a computer, it keep timing out. Absolutely awful!

Re: UK Community Update

margaret*e — Wed, 17 Feb 2021 20:27:23 GMT

Taking forever to load and just about impossible to find anything let alone post.

I hate it.

Re: UK Community Update

thumbelinasport — Wed, 17 Feb 2021 20:33:11 GMT

Please revert back as this layout is dreadful.

Re: UK Community Update

triple512 — Wed, 17 Feb 2021 21:22:27 GMT

Not only slow to load but does anyone know how to get back to ‘my eBay’? I can only do it by reloading eBay.co.uk in the browser! Even the back arrow doesn’t take you out of the community pages?

Re: UK Community Update

Anonymous — Wed, 17 Feb 2021 21:37:28 GMT

Nope, not for me. Absolutely rubbish in every respect.

Re: UK Community Update

cee-dee — Wed, 17 Feb 2021 22:15:08 GMT

I can't see a single "improvement". The layout is only useful on a "help" board, it's absolutely useless on a discussion board. The way it was before was that the last post was always at the top of the page. All the other threads were ordered below with their last post showing who the last poster was.

It's not that people don't like change, they don't like detrimental changes. After locating a thread that's been on-going for years, on opening it, it opens at the very first post. What's the point of that?

The boards were dying off, people were abandoning them, this will kill the boards off altogether, is that what ebay want?

The GUI has icons all swapped around, what for? What was the point. If changes were made after calls from the USERS, that would be an improvement. Changing things which make things virtually unuseable is no improvement.

Re: UK Community Update

cee-dee — Wed, 17 Feb 2021 22:51:37 GMT

Why have all the avatar pics been changed to circles?

I note the Australian board hasn't been attacked...... Yet! Looks soooo familiar and easy to navigate!

Re: UK Community Update

satellitedior — Wed, 17 Feb 2021 23:09:07 GMT

This new layout is dire beyond belief. Gone, the see at a glance who has been replying to which thread, it is gruesome to navigate, this is a step back into a very dim & distance past. We believe it was with users of mobiles & tablets in mind that eBay dropped this on us, odd being that it is those very users who rarely use the boards, but love that eBay have clearly been trying to save money by using site developers who have never even seen the ebay community boards, let alone be fit to design them

Re: UK Community Update

satellitedior — Wed, 17 Feb 2021 23:11:46 GMT

What do we need to do with regards this link, I tried "reset" & yet again was bounced back to the promotions landing page.