topic Re: Cracked Stone Finial in Buying

Cracked Stone Finial

jocsturg0 — Wed, 20 May 2026 08:39:37 GMT

Hi all

I purchased two stone ball finials in October last year, at the time of their arrival they appeared in good condition with no noticeable cracks.
I wasn't able to mount them over the winter due to work/weather etc and when I went to mount them last weekend noticed that one of the finials had a crack running all the way through it.
I've contacted the seller who were initially replied to my first email but have since ghosted me, any ideas?

Re: Cracked Stone Finial

tressygirl — Wed, 20 May 2026 08:23:51 GMT

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt. If they are not, a buyer has 30 days under eBay's 30 day MBG, Money Back Guarantee policy, to return the item for a full refund.

You are too late to claim a refund from eBay, and unfortunately too late also to try your payment provider, as most offer a 120 day buyer protection policy.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this, then turn to Citizens Advice for your next steps, if you wish to take this further.

@jocsturg0

Re: Cracked Stone Finial

dave@ebay — Wed, 20 May 2026 08:34:14 GMT

@jocsturg0 @tressygirl

Please read the pinned post at the top of this forum.

This board is for discussions on the Community Platform itself and not for general discussions.

Ive moved the post to the correct board.

Thanks,

Dave

Re: Cracked Stone Finial

tressygirl — Wed, 20 May 2026 08:37:45 GMT

Sorry dave@ebay the poster wrote their question on the wrong board, but they still deserved an answer, no?

My bad , not to notice myself it was the wrong board and to be fair , all questions are posted on one page for me , so I just answer a query , not checking if it was in the right place. 🤔

As said, mt bad. 😪

Re: Cracked Stone Finial

dave@ebay — Wed, 20 May 2026 09:39:56 GMT

All good @tressygirl 😁

Its an easy mistake, the only reason I even called it out was because I spent ages yesterday moving loads posts out of there 🤣.

Thanks,

Dave

Re: Cracked Stone Finial

tressygirl — Wed, 20 May 2026 10:21:32 GMT

I think you'll have your work cut out for you there dave@ebay !

I never noticed it was posted on the wrong board, and to be fair someone even being able to find this forum with the faint link at the bottom of eBay pages, deserves an award and I'm sure will be baffled that it matters to post a question on the right board.

Most come the once and wish a question answered, then it's adios, and thank you!

The title in my humble opinion doesn't lend itself totally, to its purpose! 🤔

Sorry just to edit and add , have their been any posts for this new board? Haven't checked recently.

As said, me thinks you'll be moving a fair few more!

Re: Cracked Stone Finial

jocsturg0 — Wed, 20 May 2026 20:06:36 GMT

Thanks both for your advice and guidance, much appreciated.