topic Re: Best offers page will not load in Buying

Best offers page will not load

the-blue-water — Wed, 29 Apr 2026 19:43:28 GMT

Hi I am trying to put on best offers with various sellers on ebay uk and the page won't load all it says is (www.ebay.com refused to connect) would anyone know what this fault is

Re: Best offers page will not load

tressygirl — Thu, 30 Apr 2026 05:35:22 GMT

There is a major eBay server issue affecting many, you are not alone.

eBay are aware, and working on this, but it is intermittent, so perhaps try a little later on today, or even tomorrow.

However, if it's the app that you're using, some peeps have found uninstalling and reinstalling the app , the account is then fully accessible.

@the-blue-water

Re: Best offers page will not load

the-blue-water — Thu, 30 Apr 2026 09:30:37 GMT

Ok thanks I'll try the best offer again tomorrow

Re: Best offers page will not load

the-blue-water — Thu, 30 Apr 2026 13:53:33 GMT

This error fault happens on the ebay website I don't have mobile app version of ebay

I tried again this afternoon and still can't do best offers but it worked all fine 3 days ago

Re: Best offers page will not load

studiomaster_uk — Fri, 01 May 2026 07:06:01 GMT

Yes, noted similar - when trying to make "best offer" the first embedded window comes up normally allowing the entry of an offer price but, on continuing, the second offer details confirmation embedded window won't load - error says that the website (ebay) is preventing it from loading.

(Using browser and accessing website)

Re: Best offers page will not load

tressygirl — Fri, 01 May 2026 10:01:42 GMT

@the-blue-water wrote:

This error fault happens on the ebay website I don't have mobile app version of ebay

I tried again this afternoon and still can't do best offers but it worked all fine 3 days ago

As in my post above there are major eBay site issues, impacting many aspects of eBay accounts.

It is intermittent so you can keep trying , at intervals, hopefully to find the ' gap' when it's working !

Frustrating, yep and many affected !

@the-blue-water

@studiomaster_uk

Re: Best offers page will not load

the-blue-water — Fri, 01 May 2026 10:16:14 GMT

I'll keep trying over the weekend hopefully it's fixed soon

Re: Best offers page will not load

iainseller — Mon, 04 May 2026 14:40:39 GMT

Hi, I keep getting the same message but can't work out why. If anyone has answered your question I can see that either.

Re: Best offers page will not load

tressygirl — Mon, 04 May 2026 14:55:58 GMT

@iainseller wrote:

Hi, I keep getting the same message but can't work out why. If anyone has answered your question I can see that either.

In case you cannot view any previous answers, hope you can see this which may be the answer? 🤔

There was a recent major eBay server issue affecting many, and it still seems to be impacting some accounts.

It is intermittent, so perhaps try a little later on today, or even tomorrow, it's worth trying again.

However, if it's the app that you're using, some peeps have found uninstalling and reinstalling the app helps.

There seems to be big troubljes all round for some users!

@iainseller

Re: Best offers page will not load

the-blue-water — Mon, 04 May 2026 15:36:45 GMT

Hi it's still the same at the moment it won't load in the best offers page

@iainseller wrote:
Hi, I keep getting the same message but can't work out why. If anyone has answered your question I can see that either.

Re: Best offers page will not load

kat@ebay — Tue, 05 May 2026 14:36:37 GMT

Hi @the-blue-water ,

Thank you for your posts.

Can you advise if you are still experiencing this issue and what the exact error message is?

Thank you,

Kat

Re: Best offers page will not load

cloon — Tue, 05 May 2026 14:55:28 GMT

This is happening to me today, ( 5-5-26) tried 3 different browsers in Windows ..all the same. Just a "square sad face" or "an error occurred" or "cannot connect".

Re: Best offers page will not load

the-blue-water — Tue, 05 May 2026 15:00:11 GMT

Hi yes still the same error screen coming all it says is ebay.com failed to connect

Re: Best offers page will not load

cloon — Tue, 05 May 2026 18:46:45 GMT

Why is it trying to connect to ".com" when I'm on ".co.uk" site ?

Re: Best offers page will not load

the-blue-water — Tue, 05 May 2026 22:30:30 GMT

Hi yes that is exactly the same error screen that get on the best offers page

Re: Best offers page will not load

kat@ebay — Wed, 06 May 2026 09:55:54 GMT

Hi @cloon & @the-blue-water ,

Thanks for the details and proof of error message.

Can you share the item numbers you have been trying to send the offers on. If you don't wish to post them here you can send the examples to me by pm. I need these details to log it with tech.

Thank you,

Kat

Re: Best offers page will not load

the-blue-water — Wed, 06 May 2026 10:19:14 GMT

Hi these were the 2 item numbers i tested this morning 227311929841 and 306903212896

Re: Best offers page will not load

kat@ebay — Wed, 06 May 2026 10:55:29 GMT

Hi @the-blue-water ,

Thank you, I have this logged with tech now and any updates I will let you know.

Thank you,

Kat

Re: Best offers page will not load

the-blue-water — Wed, 06 May 2026 11:06:15 GMT

Hi ok thanks it's much appreciated

Re: Best offers page will not load

kat@ebay — Thu, 07 May 2026 08:27:16 GMT

Hi @the-blue-water ,

Tech are currently working on this. Can you test to see if it is working for you this morning?

If you experience the same issue, can you share a screenshot and the item numbers.

Thank you,

Kat