topic Return in Buying

Return

ja905778 — Thu, 30 Apr 2026 10:19:58 GMT

Hi I bought something off ebay that I want to return the item was not as described and also faulty I have started a returns procedure but on it I put faulty and not , " not as described " can I cancel the returns and then start a new one ?

Re: Return

lucy_farmer — Thu, 30 Apr 2026 11:05:42 GMT

As long as you picked the 'not as described' option, you should be fine; the automatic system won't care how you have described the problem.

There's 2 or 3 options to choose from when opening a case ;

1. not received. (obviously not your case!)

2. not as described (choose this one....)

3. -but only in the case of private sellers- is 'damaged in post' .

Re: Return

ja905778 — Thu, 30 Apr 2026 11:12:21 GMT

Hi thats great thanks but I'm not sure which option I chose can cancel
returns then start another ?

Re: Return

lucy_farmer — Thu, 30 Apr 2026 11:14:46 GMT

I wouldn't cancel and start again... I'm not sure that's allowed!

Was it a private or business seller?

As long as you *didn't* choose 'not received' ( as that usually has tracking proof that you've got it) you should be fine...

Re: Return

jckl1957 — Thu, 30 Apr 2026 13:03:38 GMT

@lucy_farmer has given you good advice.

Do not cancel the return - you won't be able to start another one.

You said the item is faulty and that is the reason you have chosen so just continue with your case.