https://community.ebay.co.uk/t5/Buying/Incomplete-Order-1-out-of-2-sent/m-p/7917618#M78564 <P>An Update !</P><P>I went on to the eBay Help system to query the discrepancy on the partial refund being offered.&nbsp; Which is AI based. Ordinarily I hate the AI Help system and usually select to speak to an assistant. But in this case it worked in my favour. I mentioned my query regarding the refund sum being offered and strangely it has processed a full refund for me. So I get to keep the item and get my money back.</P><P>&nbsp;</P><P>Curiously, Does eBay retrieve the refund directly from the seller or is that from the payment protection system ?</P><P>&nbsp;</P><P>I'm surprised.</P> Mon, 25 Aug 2025 22:04:51 GMT bigbars 2025-08-25T22:04:51Z