topic Re: Incomplete Order (1 out of 2 sent) in Buying

topic Re: Incomplete Order (1 out of 2 sent) in Buying https://community.ebay.co.uk/t5/Buying/Incomplete-Order-1-out-of-2-sent/m-p/7917024#M78542 I believe if they are not a Business seller then opening a case , they would have to fully refund you and pay for the other item to be sent back.   I'm presuming this was one order, not 2 separate orders.   Be careful the seller is not playing you for time asking how to make a partial refund , which has to be done Before the start of any case / return.  You can open said case within 30 days of the item's last estimated date for delivery.  If you see no partial refund is being made open that case.   To make a partial refund explain to them they need to click on the sold item, top left View order details. From the right and More Actions to select Refund this item and enter the amount.  They'll need a laptop / PC not the app to do this.   As said,  if that partial refund is not forthcoming more questions ask,  message them no more,  just open the relevant case.   <a href="https://community.ebay.co.uk/t5/user/viewprofilepage/user-id/1265227">@bigbars</a>      Sun, 24 Aug 2025 15:37:42 GMT tressygirl 2025-08-24T15:37:42Z