https://community.ebay.co.uk/t5/Buying/quot-Order-cancellation-failed-quot/m-p/7908709#M78081 <P>Correct those are the T &amp; C's sellers agree to,&nbsp; to sell on eBay.&nbsp; That is,&nbsp; if money is not directly available from funds for a refund,&nbsp; the seller's back up source is used,&nbsp; as said,&nbsp; this is usually their bank account.</P> <P>&nbsp;</P> <P>Once the refund has been processed the money on hold from the payout is released to the seller.</P> <P>&nbsp;</P> <P>Under Simple Delivery rules eBay do deal with refunds,&nbsp; but it's a different matter if the item has not been sent!&nbsp; This is the seller's issue not the buyer's.&nbsp; Just open that case,&nbsp; and escalate if the seller does not refund within the specified time.</P> <P>&nbsp;</P> <P>Your money is safe.</P> <P>&nbsp;</P> <P><a href="https://community.ebay.co.uk/t5/user/viewprofilepage/user-id/11783434">@us.ireda</a>&nbsp;</P> Sat, 09 Aug 2025 09:17:47 GMT tressygirl 2025-08-09T09:17:47Z