topic Re: Buyer moved in Seller Central

Buyer moved

acdc9 — Thu, 04 Jun 2026 10:20:42 GMT

I sold an item contacted by buyer. They had moved not left forwarding address. Royal mail attempted delivery put ? mark on site. ebay still deducted amount from me. Does that mean buyers can put in any address then claim refund even if they get the item. I'm confused. in addition rcvd red card from royal mail I wasn't in. thought that was it contacted post office they said no they haven't got it. Went down to sorting office they said it was sent to post office. Still I didn't know what it was. Went back to post office in shop. Said it was sent showed card. The guy in charge found it straight away. Tried to contact royal mail useless they will probably keep it. Its cost me over 64.00.

Re: Buyer moved

str11p — Thu, 04 Jun 2026 11:23:22 GMT

If the item you sent has tracking showing delivery or attempted delivery to the address provided on the order, then ebay should find any Item Not Received case in your favour, as I understand it. What does the case resolution say?

Re: Buyer moved

4_bathrooms — Thu, 04 Jun 2026 11:39:07 GMT

@acdc9 wrote:
I sold an item contacted by buyer. They had moved not left forwarding address. Royal mail attempted delivery put ? mark on site. ebay still deducted amount from me. Does that mean buyers can put in any address then claim refund even if they get the item.

Did the buyer open an "item not received" case? Also, did you voluntarily refund the buyer?

@acdc9 wrote:
in addition rcvd red card from royal mail I wasn't in. thought that was it contacted post office they said no they haven't got it. Went down to sorting office they said it was sent to post office. Still I didn't know what it was. Went back to post office in shop. Said it was sent showed card. The guy in charge found it straight away. Tried to contact royal mail useless they will probably keep it. Its cost me over 64.00.

What did the guy in charge in the Post Office actually find; was it the package?