topic Re: Marked down on postage in Seller Central

Marked down on postage

lillyputt6 — Thu, 30 Oct 2025 18:32:14 GMT

How is it possible to mark a seller down for postage,when using simple delivery and we have no control over pricing.Parcel size was correct ?

Just happened to me

Re: Marked down on postage

roger_roger_over_and_nowt — Thu, 30 Oct 2025 19:14:15 GMT

When buyers leave feedback they sometimes have the option to click on stars re condition,item description and postage etc.Some will always give a low star on any of them,nothing a seller can do about it.

Re: Marked down on postage

lillyputt6 — Thu, 30 Oct 2025 19:49:18 GMT

I know that,but why should you be marked down on an option that you cannot control now- I believe that if Ebay tell the buyer how much they should pay for delivery,then the deivery star ratings should be irelevant on simple deliveries (if received on time and in good packaging etc)

Re: Marked down on postage

gjalp — Thu, 30 Oct 2025 22:43:57 GMT

If you dispatch on time, in theory it shouldn’t as your bit ends once its logged into the courier system. In practice this is ebay and they don’t care. It will still be th seller’s fault.

Re: Marked down on postage

wara_rat — Mon, 30 Mar 2026 14:29:10 GMT

It shouldn't even be an option you can be marked on. Apart from anything else there is no allowance for packing, a flat pack box from my local post office costs upwards of £3.99 depending on size, even a card backed envelope is £1.20.

Re: Marked down on postage

ell567 — Fri, 24 Apr 2026 10:34:02 GMT

It should be pointed out that it's possible for the seller to overcharge for Simple Delivery, but there is no motive to do so because the seller won't receive any of the charge and it just makes the total price less attractive to buyers. I see, from general browsing, plenty of items which are clearly in too high a SD price band, presumably put there by eBay's AI and not corrected by the seller. Does eBay think it's valid to penalise sellers for not correcting eBay's mistakes when the sellers are already being penalised by having their items more expensive for no gain? There's also the matter of whether the SD prices are reasonable, or perceived as such (obviously outside the seller's control but the buyer may not realise, or even realise they are 'scoring' the seller rather than eBay). That's the logical bit covered, but of course if people are (wrongly) given the option to mark you down some will do so even though they have no justification at all.

So, yes, of course it should be automatic 5 stars when using SD (eBay do want to encourage you to use it, after all), and they might even agree if it were easier for people to contact them and suggest it.