topic Custom Postage option not working? in Seller Central

Custom Postage option not working?

azadvert1sed — Tue, 31 Mar 2026 15:12:01 GMT

I often sell very low priced large letter items like CD's and DVD's and since they're so competitively priced the only way it's worthwhile for me is using the untracked custom postage option. Unfortunately that seems to be malfunctioning at the moment and the only large letter service i can currently get to work is Ebay's own Special Delivery service. Is anyone else experiencing the same issues?

Re: Custom Postage option not working?

style_wise — Tue, 31 Mar 2026 15:19:54 GMT

Yes, there's a glitch today.

Re: Custom Postage option not working?

dantwocats — Tue, 31 Mar 2026 16:52:03 GMT

what a pain , and simply has now gone wrong to !

Re: Custom Postage option not working?

kake100 — Tue, 31 Mar 2026 18:13:49 GMT

Yes, I am experiencing the same!

After clicking 'Select Primary Service' you just get a blank box and a message telling you to select from the non-existent options!

Re: Custom Postage option not working?

vintagearena — Tue, 31 Mar 2026 21:20:00 GMT

I am experiencing the same problem with not being able to add Custom postage and also not being able to add International postage to any new listings. Hope it gets fixed soon!

Re: Custom Postage option not working?

redd_rooster — Tue, 31 Mar 2026 22:05:47 GMT

Exactly same here preventing me from posting low value ads 31/3/26

Re: Custom Postage option not working?

marco@ebay — Thu, 02 Apr 2026 14:46:31 GMT

Hi all,

This was a technical issue from our end, but this should be working now. If you are still experiencing the same issue, please let me know.

Thank you,

Marco