Claiming from Royal Mail

the-navigator — Wed, 28 Jan 2026 11:55:57 GMT

My buyer contacted me that their purchase had arrived damaged (with photo), I immediately asked eBay to refund the amount (wrong), Now I would like to make a claim against RM (Tracked 48 used), but apparently my buyer should open a case, but now she has the money, it's not now possible from her end - what do I do ?

Re: Claiming from Royal Mail

**peaseblossom** — Wed, 28 Jan 2026 12:03:09 GMT

Sorry but you've done this the wrong way round. With Simple Delivery you are protected if the item is lost/damaged in transit. That means ebay will pay the refund, not you, when the buyer opens a claim. The buyer opens a return using "Item damaged in delivery" as the reason. Then eBay issue the refund themselves and the seller keeps the original payment. They are not be required to return the damaged item.

There's nothing you can do now but at least you'll know if there's a next time.

topic Claiming from Royal Mail in Seller Central

Claiming from Royal Mail

Re: Claiming from Royal Mail