topic Re: DVDs - Custom or Simple Delivery? in Seller Central

DVDs - Custom or Simple Delivery?

moonlight-rhapsody — Fri, 09 Jan 2026 15:41:19 GMT

On the Royal Mail web site, it gives the maximum size of a Large Letter, and it also gives examples - specifically DVDs.

But when trying to list a DVD as a Large Letter on ebay, it only allows Simple Delivery, even though ebay's example of a Large Letter is a sweater!

Is there some way of listing a DVD with custom delivery?

Re: DVDs - Custom or Simple Delivery?

jonatjonatjonat — Fri, 09 Jan 2026 16:17:57 GMT

all ebay state on opting out is

The option to opt out and select Custom postage is only available for items in specific categories that are priced £20 and under. This includes items which are typically letter or large letter-sized and 100g or under. The £20 limit applies to the item price only and excludes the Buyer Protection Fee.

So, assuming the DVD is under £20 and ebay deems it large letter sized and 100g or under - I suppose the kicker is do ebay define the category its being listed in as one of the opt out categories.

ebay, helpfully, do not provide a list of those categories.

Re: DVDs - Custom or Simple Delivery?

suelel1968 — Fri, 09 Jan 2026 22:44:56 GMT

Hi Moonlight @moonlight-rhapsody Yes , they can be Custom postage. Make sure you put in a price under £20, then make sure LL is selected and it should show custom option.

Re: DVDs - Custom or Simple Delivery?

moonlight-rhapsody — Fri, 09 Jan 2026 23:57:50 GMT

Thank you both for your replies.

"Make sure you put in a price under £20"

That's where I'd gone wrong - I'd just put down very basic info to see if it could go Custom, because as jonatjonatjonat says, ebay doesn't provide a list of exempted categories, so I hadn't got as far as putting the cost in. Now that I've put the cost in, Custom Delivery has appeared 👍