https://community.ebay.co.uk/t5/Seller-Central/Problem-with-Authenticator-losing-or-saying-missing-items-in-a/m-p/7979710#M766556 <P>Has any other seller had it where the authenticator says something is missing from a package? &nbsp;I've had it where I've been told the item itself is authentic but that there were missing items in the package. &nbsp;Once, after Ebay reviewed their video, the 'missing' item was found exactly where I said it was.<BR /><BR />Worse, today, I am waiting &nbsp;for them to review a video when you KNOW the 'missing' item was 100% in the package but they are taking days to 'review' it. So you lose a sale and have to wait to see what is being returned to you!?&nbsp;<BR /><BR />This can't only have happened to me. &nbsp;This item was sent on the 22/12 and now on the 2/1 I am waiting for my fate to see what this beautiful high value item is left to be returned to me...<BR /><BR />I am unsure how often these pages are viewed but I can't be the only one...anyone else please?!!</P> Fri, 02 Jan 2026 09:19:27 GMT poppy417 2026-01-02T09:19:27Z https://community.ebay.co.uk/t5/Seller-Central/Problem-with-Authenticator-losing-or-saying-missing-items-in-a/m-p/7979710#M766556 <P>Has any other seller had it where the authenticator says something is missing from a package? &nbsp;I've had it where I've been told the item itself is authentic but that there were missing items in the package. &nbsp;Once, after Ebay reviewed their video, the 'missing' item was found exactly where I said it was.<BR /><BR />Worse, today, I am waiting &nbsp;for them to review a video when you KNOW the 'missing' item was 100% in the package but they are taking days to 'review' it. So you lose a sale and have to wait to see what is being returned to you!?&nbsp;<BR /><BR />This can't only have happened to me. &nbsp;This item was sent on the 22/12 and now on the 2/1 I am waiting for my fate to see what this beautiful high value item is left to be returned to me...<BR /><BR />I am unsure how often these pages are viewed but I can't be the only one...anyone else please?!!</P> Fri, 02 Jan 2026 09:19:27 GMT https://community.ebay.co.uk/t5/Seller-Central/Problem-with-Authenticator-losing-or-saying-missing-items-in-a/m-p/7979710#M766556 poppy417 2026-01-02T09:19:27Z https://community.ebay.co.uk/t5/Seller-Central/Problem-with-Authenticator-losing-or-saying-missing-items-in-a/m-p/8012355#M772027 <P>They do make mistakes from time-to-time. I haven't read about experiences like yours recently, but a Buyer did post this week about a part (removable hood) being lost/left at the Authenticators. It's good to know they have a somewhat objective video review process.</P> Sat, 21 Mar 2026 20:44:28 GMT https://community.ebay.co.uk/t5/Seller-Central/Problem-with-Authenticator-losing-or-saying-missing-items-in-a/m-p/8012355#M772027 style_wise 2026-03-21T20:44:28Z