topic Re: Made a mistake with tracking information (prepaid label) in Seller Central

topic Re: Made a mistake with tracking information (prepaid label) in Seller Central https://community.ebay.co.uk/t5/Seller-Central/Made-a-mistake-with-tracking-information-prepaid-label/m-p/7973127#M765092 For the unused label whoever initially paid for the label will receive a refund this way:   <UL> <LI>If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days</LI> </UL> <DIV> </DIV> <UL> <LI>If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the <A href="https://www.ebay.co.uk/claims/simple-delivery/refund/seller" target="_blank" rel="noopener nofollow noreferrer" data-saferedirecturl="https://www.google.com/url?q=https://www.ebay.co.uk/claims/simple-delivery/refund/seller&source=gmail&ust=1765949064216000&usg=AOvVaw2pDbGHiYNR_T77cW9JfgOo">Request a refund for Simple Delivery</A> form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.  </LI> </UL> You cannot manually update new tracking anymore.  eBay suggest sending the buyer a message with the tracking numbers,  and should a case for item not received be opened,  then you will be able to enter those tracking numbers into the case details.   <a href="https://community.ebay.co.uk/t5/user/viewprofilepage/user-id/5646598">@evo4ever64</a>  Tue, 16 Dec 2025 05:36:39 GMT tressygirl 2025-12-16T05:36:39Z