https://community.ebay.co.uk/t5/Seller-Central/Yet-another-Simple-Delivery-shipping-label-refund-problem/m-p/7963360#M763109 <BLOCKQUOTE><HR /><a href="https://community.ebay.co.uk/t5/user/viewprofilepage/user-id/601035">@department28</a>&nbsp;wrote:<P>You would think If an order has to be cancelled because of an address problem (or any issue from the<STRONG> buyer's</STRONG> side) the postage ought to be automatically refunded back to the seller.</P><HR /></BLOCKQUOTE><P>If an order is cancelled, for a reason outside the sellers control, then there shouldn't be any need for the postage to be refunded back to the seller as they never receive that amount, even if 'Seller pays postage' is selected.&nbsp; The seller should only need to refund the amount they would have actually received (item cost less postage) not the full cost of the item.&nbsp; The postage should be refunded to the buyer by eBay.</P> Wed, 26 Nov 2025 23:22:29 GMT sml192 2025-11-26T23:22:29Z