https://community.ebay.co.uk/t5/Seller-Central/Yet-another-Simple-Delivery-shipping-label-refund-problem/m-p/7963252#M763089 <P>Sold an item today, had to immediately refund buyer as they said their address was wrong (re-listed item and they bought it again after updating to their correct address). The listing has me as seller covering shipping cost.&nbsp;</P><P>&nbsp;</P><P>But when the refund was done on the original order by Ebay (after I clicked Cancel Order &gt; reason: Buyer used wrong address), all but NOT the 2.70 SD shipping cost has been automatically refunded by Ebay?&nbsp;</P><P>&nbsp;</P><P>Why is this?... under the SD system if no label is purchased and used, it's supposed to automatically refund the seller the shipping. So why has this not happened??</P><P>&nbsp;</P><P>(contacted Ebay chat+phone... they were clueless, as per usual!)&nbsp;</P><P>&nbsp;</P> Wed, 26 Nov 2025 18:53:22 GMT jimthing 2025-11-26T18:53:22Z