https://community.ebay.co.uk/t5/Seller-Central/Collection-in-person-refunds/m-p/7953077#M761155 <P>I have recently had a sale for a large item which is collection in person only. A buyer has paid and the money is sitting in my account, and has agreed a date to collect.&nbsp;</P><P>In their messages they have made passing reference to trying out the item before collecting, which makes me think in their mind they have paid a deposit rather than committed to buying the item.</P><P>I'm trying to get my head round how this works. If this was a postable item, the seller would pay and I would send it. If the buyer wasn't happy with it, it would come down to whether the item is as described or not, and if it came to a dispute I guess ebay would side with the buyer.</P><P>In this instance, if the buyer turns up and decides they don't want the item or starts to haggle the price down, am I obliged to refund or partially refund? I'm thinking in theory no, because they agreed to buy given what I think is an accurate description of the item. But in practice, if I refuse and they raised a dispute, eBay would probably side with the buyer anyway? At least if I do it willingly then its by mutual agreement by two people in person who can see and touch the item, rather than eBay deciding, who has never seen the item.</P><P>Hopefully it won't come to this, but I'm trying to understand how this normally works.</P><P>Thank you.</P> Wed, 05 Nov 2025 12:27:29 GMT messiaenrules 2025-11-05T12:27:29Z