https://community.ebay.co.uk/t5/Seller-Central/Simple-Delivery-Unused-Postage-Label-Refund-eBay-not-paying-out/m-p/7951523#M760860 <P>You have to comply with everything on the list to qualify for a refund for an unused Simple Delivery label.</P><P>&nbsp;</P><P><A href="https://www.ebay.co.uk/claims/simple-delivery/refund/seller" target="_blank">https://www.ebay.co.uk/claims/simple-delivery/refund/seller</A></P><P>&nbsp;</P><P><EM>To process your refund, we'll verify the following:-</EM></P><P>&nbsp;</P><P><EM>The label was paid for by you (you offered free shipping to the buyer).</EM><BR /><EM>The refund request is created within 14 days from the item's sale.</EM><BR /><EM>The label wasn't used within 14 days of the item's sale.</EM><BR /><EM>The package was delivered using a different tracking number.</EM></P><P><EM>If your request meets all these conditions, you'll receive a refund for the shipping cost. Please note, it may take up to 14 days for the refund to be processed.</EM></P><P>&nbsp;</P><P>Oh, and one more thing, as Gladys Pugh used to say... if the <EM>buyer</EM> has paid for the postage, they will automatically receive a refund for the unused Simple Delivery label...&nbsp;<span class="lia-unicode-emoji" title=":robot_face:">🤖</span></P> Sat, 01 Nov 2025 21:27:52 GMT department28 2025-11-01T21:27:52Z