https://community.ebay.co.uk/t5/Seller-Central/Buyer-left-unfair-negative-feedback/m-p/7939986#M758463 <P>Hi <span class="lia-unicode-emoji" title=":waving_hand:">👋</span>&nbsp;</P><P>Will I hopefully find help and support for a similar upsetting problem as yours? Shall we start a support group! (We’re not alone in this cruel scenario).</P><P>I listed a set of 3 Rizla mugs and they sold quickly as my price was ridiculously low @ £25 for all 3 mugs (don’t ask - my error <span class="lia-unicode-emoji" title=":face_with_rolling_eyes:">🙄</span>). On pace them, I accidentally dropped one. I apologised to the buyer and explained, and cancelled the sale, as this was accepted by eBay, I promptly refunded the buyer. I was unprepared for what followed.<BR />I was absolutely hounded by the buyer with a barrage of absolutely ridiculous requests like could I “send the set with the broken one”, as “I’d like to mend it”/“I’d actually like to buy just one/“thinking about it, I may buy two”/“im thinking about whether they’d survive transit?”&nbsp;<BR />The requests came thick and fast, all evening. The tone of all had an underlying menace about them, although they didn’t contain defamatory words. It was (really) weird, intrusive and began to worry me- despite my initial explanation and apology to the buyer about why I didn’t want to send one single broken mug or a set of 3, one broken etc. They were sparked up by my apologies, straight back at me with (yet) another bizarre comment about my sending them the mugs with the broken one included.</P><P>I gave up replying and tried to report this as harassment but there was nothing on eBay to help as there was no defamatory language used. I resorted to blocking them from future bidding.&nbsp;<BR />I was shaken by their unnatural harassment of me.&nbsp;<BR />Weeks later, my friend actually presented me with an exact copy of the broken mug from a charity shop to complete the set. I relisted the set and, after viewing similar sets, priced them sensibly and relisted them.&nbsp;<BR />I found nasty, negative feedback from the person today - saying I’d cancelled their sale in order to resell with a hiked up price?!?&nbsp;<BR />Why haven’t eBay protected ME from this buyer - albeit cancelled sale? I blocked them because they harassed me for a whole evening! Yet, here they are- ALLOWED to further cause mental distress by putting negative and damaging feedback on my account?&nbsp;<BR />I have cancelled my listing now. I can’t put an explanation under their feedback to shield my future listings as I have blocked them.&nbsp;<BR />I have absolutely zero on trust of eBay care and safety of sellers now - my mental welfare has been compromised by them allowing this freak to further cause distress by allowing their feedback to be published. I do not want to beg the freak to remove the feedback as I prefer not to resume contact with a pest.&nbsp;</P> Thu, 09 Oct 2025 05:35:56 GMT kheate31 2025-10-09T05:35:56Z