https://community.ebay.co.uk/t5/Seller-Central/quot-Simple-quot-delivery-of-large-items-what-a-fail-forced-to/m-p/7939497#M758374 <P data-unlink="true">Lol, looks like I'm not the one! Thank you,&nbsp;<SPAN class="">przybyla7</SPAN>&nbsp;, for sharing your experience.&nbsp;<BR /><BR />I sold a bulky item. The only option was to use DHL with a "collection". Initially, they sent me a message saying it would be collected before 6 pm, but later, an update "between 21:52 and 22:52"! Ofc, nobody knocked or rang (I have a video doorbell). Now I'm trying to figure out what to do next. DHL helpdesk is useless - there's no option to reschedule the collection. Calling them doesn't help either - I had to enter numbers for their automatic system to hear that it's not collected, and then it hung automatically.&nbsp;<BR /><BR />eBay, you seriously need to review your processes. All the "improvements" you have made lately do not work at all.&nbsp;</P> Wed, 08 Oct 2025 08:09:42 GMT aleks.grose 2025-10-08T08:09:42Z