https://community.ebay.co.uk/t5/Seller-Central/Seller-Refused-Return-Wil-Ebay-Force-It-As-They-Say-They-Will/m-p/7922302#M754635 <P>Ok so even after many years and thousands of Transactions this is the first time ive had this.</P><P>Bought an item,I could see even without taking it out of the inner pack that it was broken and also the wrong size,</P><P>Reached out to the seller but got no reply so i opened a return, Posted the item back.</P><P>I saw yesterday the delivered notification, On checking it shows as delivered but then on Royal Mail it says,</P><P>Unable to deliver as package refused, Will be returned to sender.</P><P>Now i know a few days ago on the return it said,Buyer can ask Ebay to step in after 04 Sept.</P><P>That has now strangely&nbsp;<SPAN>Disappeared. Im wondering if after tomorrow the 4th that i can get Ebay to do the refund as clearly the seller doesnt seem to want to.</SPAN></P><P><SPAN>I remember in the past if a return was refused the seller still had to comply and refund otherwise this could become a stratagy for refusing returns and refunds.</SPAN></P><P><SPAN>Obviously since then many things have changed on Ebay but im hoping common sense will prevail .</SPAN></P><P><SPAN>I have never had this issue as if i get a return when selling i refund the same day the item arrives back.</SPAN></P><P><SPAN>I dont wait for Ebay to step in.</SPAN></P><P>&nbsp;</P> Wed, 03 Sep 2025 10:20:27 GMT susan03lucy 2025-09-03T10:20:27Z