topic Re: buyer not accepting tracked delivery and not responding to emails in Seller Central

topic Re: buyer not accepting tracked delivery and not responding to emails in Seller Central https://community.ebay.co.uk/t5/Seller-Central/buyer-not-accepting-tracked-delivery-and-not-responding-to/m-p/7918479#M753677 <BLOCKQUOTE><HR /><a href="https://community.ebay.co.uk/t5/user/viewprofilepage/user-id/2914508">@dwhairandbeautystore</a> wrote: I've just had someone do this again too. They initally emailed me a few days after the attempted delivery claiming they had not received their item. I emailed straight back saying the tracking showed attempted delivery and told them how to arrange redelivery. They didn't reply at all and have now opened an INR case. Again I explained how to arrange redelivery and again they have ignored me so I now believe this person is just trying to get a refund and will probably then collect their parcel, as this has happened to me before.    <HR /></BLOCKQUOTE> They may well still receive their item,  but will not receive any refund from eBay.    If they opened the INR case,  enter the tracking number and as it shows attempted delivery , it will close in your favour, no refund .   Just as an aside if you are a Private seller, sorry the page which usually shows this for me is not available,  for any future INR cases,  if you use Simple Delivery and an INR case is opened eBay deal with that refund,  they repay the buyer and you get to keep the original payout.  It's one big bonus of using SD !  🤗   From your username though I think you may be a Business seller?  So please ignore that last paragraph re SD!   <a href="https://community.ebay.co.uk/t5/user/viewprofilepage/user-id/2914508">@dwhairandbeautystore</a>  Wed, 27 Aug 2025 10:05:54 GMT tressygirl 2025-08-27T10:05:54Z