topic Re: Can't withdraw my funds. Why is Ebay not allowing me to withdraw my sales receipts? in Seller Central

Can't withdraw my funds. Why is Ebay not allowing me to withdraw my sales receipts?

jfp0001 — Sun, 20 Oct 2024 14:14:42 GMT

I recently sold an item and Can't withdraw my funds. Why is Ebay not allowing me to withdraw my sales receipts?

The so called 'NEW ' process says there is a 'Withdraw' option in the sellers hub which we can opt for at any time to transmit funds to our bank accounts. . If there is, it is well hidden. i have spent over 2 hours trying every screen I can find and there is ABSOLUTELY NO WITHDRAW OPTION. This suggests to me that Ebay are deliberately witholding funds. Why ?

Re: Can't withdraw my funds. Why is Ebay not allowing me to withdraw my sales receipts?

**peaseblossom** — Sun, 20 Oct 2024 14:19:30 GMT

Try from here:

https://www.ebay.co.uk/help/selling/getting-paid/getting-paid-items-youve-sold?id=4814#section2
Under the heading Payouts on Demand click on Payments tab, then click on the arrow on the right of the pop-up box you'll get, and select Withdraw.

Re: Can't withdraw my funds. Why is Ebay not allowing me to withdraw my sales receipts?

slizovskiy — Sun, 20 Oct 2024 19:21:08 GMT

Sorry, I also do not see "payouts on demand" or "Witdraw" anywhere. I only have a "Payments" menu item and cannot find how to force withdraw.

Re: Can't withdraw my funds. Why is Ebay not allowing me to withdraw my sales receipts?

bunny--boiler — Sun, 20 Oct 2024 19:43:55 GMT

Did you click on peaceblossoms link?

You should see this...

Click on the Payments tab. You should be able to withdraw funds from there.

Re: Can't withdraw my funds. Why is Ebay not allowing me to withdraw my sales receipts?

slizovskiy — Sun, 20 Oct 2024 20:05:30 GMT

Yes, I have been in this Payments tab 10 times today, but there is no "withdraw" button. Here is a screenshot.

Re: Can't withdraw my funds. Why is Ebay not allowing me to withdraw my sales receipts?

martmarg41 — Sun, 20 Oct 2024 20:16:26 GMT

Click on the arrow (top right corner of blue box). Opens new box showing balance and a 'Withdraw' button bottom right.

Re: Can't withdraw my funds. Why is Ebay not allowing me to withdraw my sales receipts?

bunny--boiler — Sun, 20 Oct 2024 20:17:30 GMT

Yes that's it. Click the little arrow on the right in the blue box

Re: Can't withdraw my funds. Why is Ebay not allowing me to withdraw my sales receipts?

tillyandwillow — Mon, 21 Oct 2024 07:33:41 GMT

I have the same problem and can see this option but it is frozen or does NOT proceed to the witdraw action, I am a long standing seller with no issues, funds cannot be withdrawn

Re: Can't withdraw my funds. Why is Ebay not allowing me to withdraw my sales receipts?

tillyandwillow — Mon, 21 Oct 2024 07:36:19 GMT

did you resolve this I have the same problem?

Re: Can't withdraw my funds. Why is Ebay not allowing me to withdraw my sales receipts?

smokeonthewateruk — Mon, 21 Oct 2024 12:49:09 GMT

Hi, i`m having the same problem but just realized it works on my I phone but not on my laptop ???

Re: Can't withdraw my funds. Why is Ebay not allowing me to withdraw my sales receipts?

tillyandwillow — Mon, 21 Oct 2024 12:50:35 GMT

thanks for your reply just realised the same strange perhaps Ebay want the app used

Re: Can't withdraw my funds. Why is Ebay not allowing me to withdraw my sales receipts?

mail8dbj — Mon, 21 Oct 2024 13:52:50 GMT

Yes, but I don't want to use the app. Why is it not working on a proper computer?

Re: Can't withdraw my funds. Why is Ebay not allowing me to withdraw my sales receipts?

eastern-lights — Mon, 21 Oct 2024 13:57:38 GMT

Have you tried different browsers?

Re: Can't withdraw my funds. Why is Ebay not allowing me to withdraw my sales receipts?

kat@ebay — Mon, 21 Oct 2024 15:24:28 GMT

Hi @tillyandwillow @smokeonthewateruk @mail8dbj ,

Thank you for your posts.

Can you do a clear of cache and cookies and then try to use different browsers to see if it works to withdraw your funds. Some users did experience issues with Safari last week but that has since resolved.

If the issue still persists with different browsers can you let me know what browser you are using and share a screen shot to show your view( please remove any personal info)

Thank you,

Kat

Re: Can't withdraw my funds. Why is Ebay not allowing me to withdraw my sales receipts?

historyofart — Tue, 22 Oct 2024 20:29:32 GMT

I have also wasted a lot of time trying to withdraw funds to no avail. It looks very much like eBay are not only hanging onto funds generated from sales but also encouraging sellers to use these funds on purchases on the platform, thus keeping everything in house. I wish this new system hadn't been introduced and available funds were simply released to sellers' bank accounts as before. Then we have the choice how to use them. I do buy as well as sell on eBay but if the problem persists I will have to think again

Re: Can't withdraw my funds. Why is Ebay not allowing me to withdraw my sales receipts?

historyofart — Tue, 22 Oct 2024 20:45:20 GMT

Thank you smoke on the water. I have just tried to withdraw using my phone and it worked but may take a few days to reach my account. However thank you for your useful information.

Re: Can't withdraw my funds. Why is Ebay not allowing me to withdraw my sales receipts?

eastern-lights — Tue, 22 Oct 2024 20:54:18 GMT

@historyofart wrote:
Thank you smoke on the water. I have just tried to withdraw using my phone and it worked but may take a few days to reach my account. However thank you for your useful information.

My experience is 6 minutes from initiating a withdrawal to receiving a message from my bank (Starling) confirming they have my funds. YMMV it may depend on who you bank with.

Re: Can't withdraw my funds. Why is Ebay not allowing me to withdraw my sales receipts?

funkinguk — Wed, 23 Oct 2024 16:12:15 GMT

At the payment page at the top where it says payout amount, you have to type the amount you wish to withdraw from your available amount

Re: Can't withdraw my funds. Why is Ebay not allowing me to withdraw my sales receipts?

dottyb_22 — Wed, 23 Oct 2024 17:07:29 GMT

I have the same issue!

Re: Can't withdraw my funds. Why is Ebay not allowing me to withdraw my sales receipts?

johnwash1 — Wed, 23 Oct 2024 17:08:30 GMT

@funkinguk wrote:
At the payment page at the top where it says payout amount, you have to type the amount you wish to withdraw from your available amount

Yes, I was doing the withdrawal on my desktop, couldn't figure out why it wasn't working. Then realised I was asking to withdraw 0, and it's not just a choice of withdraw all or withdraw nothing. Typed in the full amount, it's worked.