https://community.ebay.co.uk/t5/Seller-Central/Evri-How-do-I-get-a-refund-for-a-lost-parcel-Ebay-simple/m-p/7884876#M743744 <P>Hi, thank you for your replies.&nbsp; Just to update you - I emailed Ebay and was told I'd get a response within 48 hours, but i didn't hear anything.&nbsp; In the meantime, the buyer contacted Ebay again and showed them the message from Evri saying the parcel was lost.&nbsp; Ebay have now fully refunded the buyer directly.&nbsp; I didn't have to refund them and then claim. I've had no contact from Ebay, or Evri, but I'm pleased it's sorted for the buyer.<BR />To add - the buyer couldn't appeal the 'parcel not received' action because Evri tracking still shows the parcel as being at the parcel shop.&nbsp; They had to message Ebay and resolve it via message.</P> Fri, 04 Jul 2025 14:20:05 GMT abs2abs 2025-07-04T14:20:05Z