https://community.ebay.co.uk/t5/Seller-Central/Evri-How-do-I-get-a-refund-for-a-lost-parcel-Ebay-simple/m-p/7881977#M742900 <P>Your buyer needs to appeal the decision to the 'Item not received' case and provide eBay with the evidence from the carrier that the item was not actually delivered to the collection point and is now lost.</P><P>&nbsp;</P><P>As this was sent using Simple Delivery any refund needs to come from eBay.&nbsp; You won't be able to claim anything from the carrier as you do not have any contract with them (eBay is the deemed sender).&nbsp;</P> Mon, 30 Jun 2025 11:52:54 GMT sml192 2025-06-30T11:52:54Z